Room Service

Wentworth By the Sea•New Castle, NH

13d

About The Position

The Room Service Operator takes guest room-service orders by phone, provides information about menu selections, and coordinates with kitchen staff regarding orders and any additional meal requirements, allergies, dietary needs, or special requests. The role includes recording orders and transactions in the Digital Dining system, logging callbacks, processing payments, and completing closing reports. The operator maintains clean work areas, provides courteous guest service, communicates professionally, works positively with colleagues, and follows company, safety, security, confidentiality, appearance, and quality standards. The position may also include other reasonable duties requested by supervisors. Pay is $15.00 per hour plus tips.

Requirements

Must have courteous phone skills and the ability to take accurate messages.

Nice To Haves

High school diploma or GED is a plus but not required.
Previous experience is a plus.

Responsibilities

Take room-service orders over the phone.
Answer questions about menu selections and check with kitchen staff as needed.
Place and log callbacks for room-service orders.
Communicate additional meal requirements, allergies, dietary needs, and special requests to the kitchen.
Maintain cleanliness of work areas throughout the day.
Record transactions in the Digital Dining system when taking orders.
Complete closing reports, including Digital Dining reports, and process all payment methods.
Follow company, safety, and security policies and procedures; report accidents, injuries, and unsafe work conditions to a manager; and complete safety training and certifications.
Maintain a clean and professional uniform and personal appearance, protect confidential information, and safeguard company assets.
Acknowledge guests according to company standards, anticipate and address service needs, assist individuals with disabilities, and thank guests with genuine appreciation.
Speak clearly and professionally and answer telephones using appropriate etiquette.
Develop and maintain positive working relationships and support the team in reaching common goals.
Ensure adherence to quality expectations and standards.
Stand, sit, or walk for extended periods and move, lift, carry, push, pull, and place objects weighing up to 10 pounds without assistance.
Perform other reasonable job duties as requested by supervisors.