Room Service Host

Brown Medicine•Cranston, RI

15h•$20 - $21•Onsite

About The Position

Under the general supervision of the Patient Services Director and management team, the Room Service Host communicates effectively, timely, and courteously with patients, family members, and staff while distributing menus to new admissions, obtaining meal choices, and delivering and collecting patient trays, snacks, and tube feeding products. The role communicates with nursing staff about patients’ diets and meal delivery. Employees are expected to model Brown University Health’s values of Compassion, Accountability, Respect, and Excellence, and demonstrate the core Success Factors: Instill Trust and Value Differences; Patient and Community Focus; and Collaborate. The position is based at Rhode Island Hospital, 593 Eddy Street, Providence, Rhode Island. The stated schedule is five nights per week, 4 p.m.–8 p.m., every weekend; the listed work shift is day. The pay range is $20.04–$20.90.

Requirements

Ability to read and communicate in English.
Ability to add, subtract, multiply, and divide using whole numbers, common fractions, and decimals, and compute percentages.
Strong interpersonal communication and customer service skills.
Strong basic computer skills.
At least one year of previous food service or customer service experience.
Ability to meet the physical requirements of mostly standing and walking, repetitive motions, reaching, pulling, pushing, and lifting up to 35 pounds.
Ability to communicate by varied means, including telephone, in person, and fax.

Nice To Haves

High school graduate or equivalent preferred.
CBORD experience preferred.

Responsibilities

Communicate effectively, timely, and courteously with patients, nursing staff, and family members when obtaining meal choices.
Enter meal selections into the CBORD computerized Room Service tablet system, verify patient satisfaction, identify meal-service problems, and assist patients with missed-meal-report menu selections each meal.
Communicate with the dietitian or dietetic technician when a patient’s food, beverage, or supplement intake is poor.
Communicate patient special requests for food that is not allowed on their diet, or requests for diet education.
Accurately enter and update meal selections, orders, preferences, and food requests in CBORD, and maintain current information about patient diet orders using the Room Service tablet system.
When a patient cannot select a meal verbally, take the order or enter it into CBORD On Demand.
Maintain a clean and sanitary work environment, including cleaning, waste disposal, equipment operation, and monitoring, rotating, and replenishing floor stock according to par levels and departmental procedures.
Check pantry refrigerators and dry storage areas for cleanliness and expired products, discarding products as needed.
Identify safety hazards in the department and act quickly to eliminate them.
Deliver patient nourishments, snacks, and tube feeding products.
Work effectively in a team environment and perform other duties as assigned.
Perform Room Service Call Representative duties as needed.