Room Service Host

Brown Medicine•Cranston, RI

14h•Onsite

About The Position

Under the general supervision of the Patient Services Director and management team, the Room Service Host communicates with patients, family members, nursing staff, and other staff members to support patient meal service. The role distributes menus to new admissions, obtains and enters meal choices, and delivers and collects patient trays, snacks, and tube feeding products. The host also communicates with nursing staff about patients’ diets and meal delivery, and with dietitians or dietetic technicians when food, beverage, or supplement intake is poor. The position may also perform Room Service Call Representative duties as needed. The organization expects employees to role model its values of Compassion, Accountability, Respect, and Excellence, and demonstrate the core Success Factors of instilling trust and valuing differences, and focusing on patients and the community while collaborating.

Requirements

Ability to read and communicate in English.
Ability to add, subtract, multiply, and divide using whole numbers, common fractions, and decimals, and to compute percentages.
Strong interpersonal communication and customer service skills.
Strong basic computer skills.
At least one year of previous food service or customer service experience.
Ability to stand and walk for most of the work, with other movement such as repetitive motions, reaching, pulling, and pushing.
Speech, sight, and hearing sufficient to communicate by varied means, including telephone, in person, and fax.
Physical ability to lift up to 35 pounds.
Ability to work in a patient environment.

Nice To Haves

High school graduation or equivalent preferred.
CBORD experience preferred.

Responsibilities

Communicate effectively, promptly, and courteously with patients, nursing staff, and family members when obtaining meal choices.
Enter meal choices into the CBORD computerized Room Service tablet system, verify patient satisfaction, identify meal service problems, and assist patients with missed-meal menu selections for each meal.
Communicate with the dietitian or dietetic technician when a patient’s food, beverage, or supplement intake is poor.
Communicate patients’ special requests for foods that are not allowed on their diets or requests for diet education.
Accurately enter and update meal selections, orders, preferences, and food requests in CBORD, and maintain current information about patient diet orders.
If a patient cannot select a meal verbally, take the order or enter it into CBORD On Demand.
Maintain a clean and sanitary work environment, including cleaning, waste disposal, equipment operation, and monitoring, rotating, and replenishing floor stock according to par levels.
Check pantry refrigerators and dry storage areas for cleanliness and expired products, discarding products as needed.
Identify safety hazards in the department and act quickly to eliminate them.
Deliver patient nourishments, snacks, and tube feeding products.
Work effectively as part of a team and perform other duties as assigned.
Perform Room Service Call Representative duties as needed.