Room Service Operator

Marriott•Palm Desert, CA

About The Position

The Room Service Operator takes room service orders by phone, answers questions about menu selections and wine, and checks with kitchen staff as needed. The role logs callbacks, communicates service delays to guests and management, and relays meal requirements, allergies, dietary needs, and special requests to the kitchen. The operator records orders in the MICROS system, completes closing reports, processes payments, and maintains clean work areas. The position also requires following company and safety policies, reporting accidents and unsafe conditions, completing required safety training, maintaining a clean and professional appearance, protecting confidential information and company assets, and providing courteous guest service. Operators communicate professionally, build positive working relationships, support team goals, and meet quality standards. They may perform other reasonable duties as requested by supervisors.

Requirements

High school diploma or G.E.D. equivalent is listed as a preferred qualification.
No related work experience is required.
No supervisory experience is required.
No license or certification is required.
Ability to stand, sit, or walk for an extended period of time.
Ability to move, lift, carry, push, pull, and place objects weighing up to 10 pounds without assistance.

Nice To Haves

High school diploma or G.E.D. equivalent.

Responsibilities

Take room service orders over the phone.
Answer questions about menu selections and check with kitchen staff.
Answer guest questions or concerns regarding the origin, vintage, and style of wines.
Place and log callbacks for room service orders.
Notify guests and management of delays in service delivery.
Communicate additional meal requirements, allergies, dietary needs, and special requests to the kitchen.
Maintain cleanliness of work areas throughout the day.
Record transactions in the MICROS system at the time of order.
Complete closing reports, including MICROS reports.
Process all payment methods.
Follow company, safety, and security policies and procedures; report accidents, injuries, and unsafe work conditions; and complete safety training and certifications.
Maintain a clean and professional uniform and personal appearance, protect proprietary information, and safeguard company assets.
Welcome and acknowledge guests, anticipate and address service needs, assist individuals with disabilities, and thank guests with genuine appreciation.
Speak clearly and professionally, and answer telephones using appropriate etiquette.
Develop positive working relationships and support the team in reaching common goals.
Ensure adherence to quality expectations and standards.
Perform other reasonable job duties as requested by supervisors.