Phone Room Operator

Wichita Urology Group • Wichita, KS

22h • Onsite

About The Position

Wichita Urology is hiring a Phone Room Operator in its Registration department. The role serves as a first point of contact for patients, answering and routing incoming calls, scheduling appointments, and helping patients navigate their healthcare experience with care and empathy. The operator will also be cross-trained as a Registration Specialist and may assist with patient registration and front desk needs. The position is based in a fast-paced, patient-centered clinical environment and involves collaboration with physicians, staff, and patients.

Requirements

• One to two years of phone operator and/or registration experience in a medical office is preferred.
• Customer service skills and a desire to help people.
• Solid computer skills and comfort using multi-line phones.
• Strong attention to detail and documentation skills.
• Ability to remain calm, clear, and kind in a busy environment.
• Excellent communication and listening skills.

Nice To Haves

• One to two years of phone operator and/or registration experience in a medical office.

Responsibilities

• Answer and route incoming patient calls professionally and warmly.
• Schedule appointments using the iSalus EHR; training is provided.
• Use paging and voicemail systems to deliver messages to the appropriate people.
• Maintain accurate and up-to-date patient information.
• Meet weekly call goals of 350–400 calls.
• Assist with patient registration and front desk needs when needed.
• Provide a high standard of patient care and guest service.
• Protect patient confidentiality.
• Complete other administrative tasks as needed.

Benefits

• Supportive, respectful team environment.
• Opportunity to grow professionally and personally.
• Inclusive, harassment-free workplace.

What This Job Offers

• Job Type: Full-time
• Education Level: No Education Listed