Parts Phone Room Sales

Midwest Peterbilt Group•Lincoln, NE

1d•Onsite

About The Position

The Parts Phone Room Sales position supports the profitability and growth of the Parts Department by providing excellent customer service and accurate parts sales over the phone. The role assists customers with parts inquiries, identifies correct parts, processes orders, and maintains responsive, professional customer service. It works closely with warehouse, counter, and service teams to ensure timely and accurate order fulfillment. The position operates primarily in an office environment with extensive phone and computer use, and occasional interaction in warehouse settings around moving equipment. The scheduled hours are 9:00 a.m. to 6:00 p.m. The role is based at Peterbilt of Lincoln in Lincoln, Nebraska, with no regular travel required. Lifting up to 75 pounds may be required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Requirements

High school diploma or GED required.
Intermediate to advanced computer skills required.
Strong customer service and communication skills.
Ability to listen, understand, and respond effectively to customer needs.
Ability to identify parts based on descriptions, specifications, or catalogs.
Basic mathematical skills, including pricing, discounts, and percentages.
Strong attention to detail and organizational skills.
Ability to multitask and manage high call volumes efficiently.
Ability to work collaboratively with team members and other departments.
A valid driver's license and ability to meet Company insurability requirements are preferred.

Nice To Haves

One year of experience in the heavy-duty truck or parts industry preferred.
Prior phone sales or call center experience preferred.
A valid driver's license and ability to meet Company insurability requirements preferred.

Responsibilities

Answer incoming calls and assist customers with parts inquiries and orders.
Provide accurate and timely information about parts availability, pricing, and specifications.
Deliver excellent customer service and build strong customer relationships.
Handle customer questions, concerns, and complaints professionally.
Identify correct replacement parts based on customer descriptions or equipment needs.
Use computer systems and catalogs to identify part numbers and pricing.
Accurately and efficiently process and enter parts orders received by phone.
Inform customers of substitutions or alternative parts when necessary.
Coordinate with warehouse and counter employees to ensure timely order fulfillment.
Assist with preparing estimates, including wreck estimates, as needed.
Follow up on orders, backorders, and customer requests to ensure completion.
Maintain accurate documentation of orders and customer interactions.
Maintain a clean, organized, and efficient work area.
Complete required training and stay current on product knowledge.
Attend department meetings and participate in team initiatives.
Support other Parts Department functions as needed.