PRN Room Service Attendant

Banner Health•Mesa, AZ

About The Position

This position provides patients with menu and/or patient meal service, receives and forwards patient requests and communication to Dietetic Technicians and Dietitians when appropriate, and assembles patient meals according to correct quantities. The role strives to provide patient satisfaction with food and nutrition services. It is a Banner Staffing Services registry/per-diem position, used as needed to cover scheduled time off, leave, or unforeseen family leave. Hours are not guaranteed; anticipated hours are 16–24 per week. Shifts are varied and primarily 11:30 a.m.–8 p.m. The position is part-time. A $1-per-hour weekend shift differential applies to weekend shifts, and an 18% night shift differential applies when relevant. Registry/per-diem roles do not include a medical benefits package. A post-offer occupational health physical assessment, drug screen, and background check are required.

Requirements

Reading, writing, and mathematical skills.
Nutrition-services skills and knowledge typically gained through one to two years of related experience.
Food handlers’ card required; BSS team members must obtain it within 30 days of hire. The posting notes this card is not required for BSS team members in Tucson and Colorado.
Effective interpersonal communication skills and a friendly customer-service attitude.
Ability to follow instructions and safety guidelines for working with cleaning chemicals.
Ability to learn and use business computer software and point-of-sale systems.
Ability to learn food-handling regulations and pass certification tests as required.
Demonstrated effective customer-service skills.

Nice To Haves

Exceptional customer-service experience preferred.
High school diploma/GED or equivalent working knowledge.
Understanding of nutrition services, common modified diets, and portion measures.
Additional skills and knowledge in health-care nutrition services.
Bilingual skills preferred in some assignments.
Additional related education and/or experience.

Responsibilities

Visit patients to discuss menu selections based on dietary orders and record daily meal selections and preferences for one or more patient units.
Use appropriate judgment about modified diets, food, and menu knowledge; seek Diet Technician or Dietitian assistance when needed and edit patient menus as required.
Set up tray workstations, prepare or portion assigned foods, and assemble patient trays.
Deliver and serve meals, making independent judgments about special requests, snacks, and nourishments.
Provide customer service by phone and in person and resolve customer complaints effectively and efficiently.
Maintain food-handling and sanitation standards that meet licensing agency requirements.
Work with patients and families, food service staff, nursing staff, dietetic technicians, and dietitians; follow work routines and resolve minor problems with patient menus and trays while maintaining dietary, food-quality, and sanitation standards.