Room Service Assistant
About The Position
Sanford Health’s Room Service Assistant performs food-service duties for patients, including serving meals and snacks professionally and providing appropriate menus based on patients’ diets. The role maintains floor supplies at PAR (Periodic Automatic Replenishment) levels, explains meal-ordering systems to patients, and assesses their ability to use those systems. The assistant communicates with nursing staff, nutrition technicians, dietitians, and call center staff; uses computerized diet sheets and patient systems; retrieves completed meals; and records intake and calorie-count information. The role also processes telephone meal orders, verifies that orders meet diet parameters, follows HACCP guidelines, maintains quality-control standards, and provides consistent customer service.
Requirements
- Direct customer service experience is preferred.
- Previous food-service experience and/or experience working with therapeutic diets is preferred.
- On-the-job training is provided.
Nice To Haves
- Direct customer service experience.
- Previous food-service experience and/or work with therapeutic diets.
Responsibilities
- Serve meals and snacks to patients in a professional manner.
- Rotate floor supplies and maintain supplies at PAR levels.
- Deliver appropriate room service menus and instruct patients on meal-ordering systems.
- Assess patients’ ability to use the meal-ordering system.
- Communicate effectively and regularly with nursing staff, nutrition technicians, dietitians, and call center staff.
- Use computerized diet sheets and access the patient computer system.
- Retrieve completed meals from patients’ rooms and record intake and calorie-count information.
- Comply with Hazardous Analysis and Critical Control Point (HACCP) guidelines.
- Obtain, transcribe, and process meal orders from patients and visitors by telephone.
- Verify that meal orders meet diet-order parameters and provide appropriate menus for each diet.
- Maintain excellent customer service and effective working relationships with co-workers, supervisors, and nursing staff.
- Evaluate and maintain quality-control standards.
Stand Out From the Crowd
Upload your resume and get instant feedback on how well it matches this job.
What This Job Offers
Job Type
Part-time
Career Level
Entry Level
Education Level
No Education Listed
