Room Service Assistant - Full Time
About The Position
The Room Service Assistant performs a variety of food-service duties for patients, serving meals and snacks professionally. The role maintains and rotates floor supplies to PAR (Periodic Automatic Replenishment) levels, delivers appropriate room-service menus, instructs patients on meal-ordering systems, and assesses their ability to use those systems. The assistant communicates regularly and effectively with nursing staff, nutrition technicians, dietitians, and call-center staff. Duties also include using computerized diet sheets and patient systems, retrieving completed meals, recording intake and calorie-count information, following HACCP guidelines, and processing telephone meal orders while verifying that orders meet diet parameters. The position provides menus appropriate to patients’ diets and maintains customer service and quality-control standards. On-the-job training is provided.
Requirements
- Excellent customer-service skills.
- Effective listening and communication skills.
- Ability to establish effective working relationships with coworkers, supervisors, and nursing staff.
Nice To Haves
- Direct customer-service experience preferred.
- Previous food-service experience and/or experience working with therapeutic diets preferred.
Responsibilities
- Serve meals and snacks to patients in a professional manner.
- Rotate floor supplies and maintain supplies at PAR levels.
- Deliver appropriate room-service menus and instruct patients on meal-ordering systems.
- Assess patients’ ability to use the meal-ordering system.
- Communicate effectively and promptly with nursing staff, nutrition technicians, dietitians, and call-center staff.
- Use computerized diet sheets and access the patient computer system.
- Retrieve completed meals from patient rooms and record intake and calorie-count information.
- Comply with HACCP guidelines.
- Obtain, transcribe, and process meal orders from patients and visitors by telephone, verifying that orders meet diet-order parameters.
- Provide menus appropriate to patients’ diets.
- Maintain customer service and quality-control standards and establish effective working relationships with coworkers, supervisors, and nursing staff.
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What This Job Offers
Job Type
Full-time
Education Level
No Education Listed
