Room Service Associate (Full Time, Days)

Nicklaus Children's•Miami, FL

About The Position

The Room Service Associate supports patient tray line operations by accurately and promptly delivering meal trays to patient rooms, stocking supplies, and cleaning workstations. The role provides patients and families with prompt service and maintains a clean, comfortable environment. The associate assembles meals according to service tickets, portion standards, and patient diet orders, restrictions, and preferences. They verify patient identity before delivery, deliver trays within 60 minutes, prepare prescribed diabetic and eating-disorder meals, and conduct tray quality checks. The role also involves restocking food and related supplies using FIFO procedures, supplying nursing unit kitchenettes, maintaining food safety and sanitation standards, documenting temperature checks, and reporting concerns to a leader on duty. The associate follows organizational safety and security procedures, keeps the work area clean and organized, supports coworkers by covering positions during breaks, and maintains a positive, professional manner during busy periods. The position requires flexible availability, including possible early mornings, evenings, nights, weekends, and holidays.

Requirements

Active SafeStaff Certification is required within 30 days of hire.
Ability to communicate sufficiently in English, verbally and in writing, to request supplies and properly label food items.
Ability to follow simple verbal instructions and perform repetitive tasks.
Ability to use and maintain food service equipment such as microwaves, blenders, thermometers, refrigerators, patient food carts, and scales.
Ability to work collaboratively in a team-oriented environment and build interpersonal relationships.
Ability to interact positively, enthusiastically, and in a friendly manner with customers and coworkers.
Ability to learn quickly and retain knowledge of products and procedures.
Availability to work flexible hours that may include early mornings, evenings, nights, weekends, and holidays.
Ability to work in a fast-paced environment, multitask, and prioritize multiple tasks and requests.
Knowledge of age-appropriate foods for patients.
Ability to monitor patient allergies and take appropriate steps.
Ability to maintain confidentiality of sensitive patient and guest information.

Nice To Haves

High school education or equivalent preferred.
Prior food service experience highly preferred.
Knowledge of food safety preferred.
Knowledge of Spanish is helpful.
Knowledge of state food safety regulations and guidelines.

Responsibilities

Provide warm, professional customer service and service recovery when needed.
Verify patient identity using the meal tray ticket before delivering a tray.
Assemble trays according to service tickets, portion standards, and patient diet orders, restrictions, and preferences.
Deliver patient trays to nursing units and assigned areas within 60 minutes.
Prepare diabetic and eating-disorder meals as prescribed by dietitians.
Stock, restock, rotate, and store food and food-related supplies using FIFO procedures.
Follow departmental and organizational safety, security, sanitation, and food-handling procedures.
Maintain hand hygiene, wash and sanitize patient food carts, conduct temperature audits, and document results.
Notify a lead, supervisor, or manager when items or equipment are out of temperature.
Keep work areas clean and organized.
Check tray temperatures, portions, and presentation, and document quality assurance according to standards.
Supply nursing units with nourishment and kitchenette supplies as needed.
Cover positions while coworkers take breaks.
Report customer complaints, potential hazards, employee accidents, and operational inconsistencies to the leader on duty.
Maintain patient and guest confidentiality.
Monitor patient allergies and take appropriate steps.