Room Service Ambassador - Full Time - Days

Best Care•Omaha, NE

2d•Onsite

About The Position

The Room Service Ambassador prepares and delivers patient and guest food trays to hospital rooms and supports timely, accurate Room Service operations at Methodist Hospital in Omaha, Nebraska. The role includes preparing the tray assembly area, maintaining food and supply levels, helping prepare food items, responding to patients, families, staff, and Food Service team members, and assisting patients before meals. The position follows Room Service guidelines, food-handling procedures, and quality standards to provide welcoming service in a safe and sanitary environment. The schedule is 32 hours per week, from 6:30 a.m. to 3:00 p.m., with weekend availability required. The job involves frequent standing, walking, carrying, lifting, pushing and pulling, reaching, and other physical activities. Medium work requires exerting up to 50 pounds of force.

Requirements

High school diploma or General Educational Development (G.E.D.) preferred.
Basic math skills required.
Strong verbal communication skills for positive interaction with staff and customers required.
Strong customer service skills, including face-to-face and telephone service, required.
Ability to read, write, and carry out oral and written instructions accurately and efficiently required.
Ability to exert up to 50 pounds of force.
Weekend availability required.

Nice To Haves

Six months of food service experience preferred, preferably in hospitality or culinary work with a strong emphasis on customer service.
Food Handler's Certificate preferred.
Knowledge of food production and delivery processes preferred.
Knowledge of computers preferred.

Responsibilities

Prepare the tray assembly area by conducting pre-service quality checks and maintaining cleanliness.
Maintain appropriate food and supply levels in the food service area and nourishment centers.
Assemble and deliver patient food trays according to Room Service guidelines, ensuring orders are accurate and delivered within established time guidelines.
Assist with the production and preparation of food items so Room Service orders are prepared and delivered promptly.
Support patients, families, hospital staff, and Food Service team members with Room Service orders and questions in a welcoming and professional manner.
Assist patients with pre-meal service, including removing lids and opening packets.
Retrieve Room Service tray carts from designated areas and assist with cleaning Room Service trays.
Follow proper food-handling procedures and quality performance standards to maintain a safe and sanitary environment.