Room Service Ambassador

St. Elizabeth Healthcare•Florence, KY

2d•Onsite

About The Position

St. Elizabeth Healthcare is hiring a Room Service Ambassador for its Florence Nutrition Services Team. The role serves patient meals in a personalized, professional, and efficient manner, helps patients use the meal ordering system, and communicates with the healthcare team to support patients’ nutritional intake. The ambassador also supports guest tray cash handling, maintains floor-stock supplies, and follows applicable hygiene, safety, sanitation, security, and regulatory standards. This is a part-time position scheduled for 10.5 hours on the second shift: 4:00 PM–7:30 PM on Wednesdays and Thursdays, with an every-other-weekend rotation.

Requirements

Basic computer skills.
Strong verbal and written communication skills.
Customer service training and skills.

Responsibilities

Deliver and serve patient meals using service excellence standards.
Use the AIDET model when interacting with internal and external customers.
Demonstrate professional and courteous behavior.
Resolve patient meal issues quickly and with a positive outcome.
Introduce patients to the meal ordering system, assess their ability to use it, and assist them with placing meal orders.
Be familiar with diet types and restrictions, recognize patients’ special needs, and provide assistance.
Communicate positively with nursing unit personnel to facilitate proper glucose monitoring, appropriate menu delivery, timely resolution of meal concerns, and handling of special situations.
Inventory, order, and replenish floor-stock bulk food supplies on the assigned nursing unit.
Monitor and maintain effective cash handling and accounting practices for patient guest tray service.
Use proper hand hygiene, isolation procedures, and hair restraints throughout the room service process.
Maintain a clean, neat, and professional appearance.
Comply with local, state, federal, and medical center regulatory, safety, sanitation, and security standards.
Participate in performance improvement studies, assist with data collection, and support action plans.
Demonstrate respect, dignity, kindness, and empathy toward patients, families, visitors, and coworkers, regardless of cultural background.
Perform other duties as assigned.