Room Service Ambassador - Full Time - Days

Nebraska Methodist Hospital•Omaha, NE

1d•Onsite

About The Position

The Room Service Ambassador prepares and delivers patient and guest trays to patient rooms and supports other food service operations at Methodist Hospital in Omaha, Nebraska. The role helps ensure that food orders are accurate, delivered within established time guidelines, and handled in a safe and sanitary manner. It also provides welcoming, professional assistance to patients, families, hospital staff, and the Food Service team. This position is scheduled for 32 hours per week, from 6:30 a.m. to 3:00 p.m., with weekend availability required. The position involves preparing and maintaining the tray assembly area, keeping food and supplies stocked, assisting with food preparation, helping patients before meals, and retrieving and cleaning service trays and carts.

Requirements

Basic math skills.
Strong verbal communication skills for positive interactions with staff and customers.
Strong customer service skills, including face-to-face and telephone service.
Ability to read, write, and accurately and efficiently carry out oral and written instructions.

Nice To Haves

High school diploma or General Educational Development (G.E.D.).
Six months of food service experience, preferably in the hospitality industry and potentially including culinary experience, with a strong emphasis on customer service.
Food Handler's Certificate.
Knowledge of food production and delivery processes.
Knowledge of computers.

Responsibilities

Prepare the tray assembly area by conducting pre-service quality checks and maintaining cleanliness.
Maintain adequate food and supply levels in the food service area and nourishment centers by meeting and maintaining par levels.
Assemble and deliver patient food trays to patient rooms in accordance with Room Service guidelines, ensuring accuracy and timely delivery.
Assist with producing and preparing food items for Room Service orders.
Interact with and support patients, families, hospital staff, and Food Service team members regarding Room Service orders and questions in a welcoming and professional manner.
Assist patients with pre-meal service, including removing lids and opening packets, following Room Service guidelines.
Retrieve Room Service tray carts from designated areas and assist with cleaning Room Service trays.
Follow proper food handling procedures and quality performance standards to maintain a safe and sanitary environment.