Room Service Associate (Full Time, Days)

Nicklaus Children's Hospital•Miami, FL

About The Position

The Room Service Associate supports patient tray line operations by accurately and promptly delivering meal trays to patient rooms, stocking supplies, and cleaning tray line workstations. The role provides prompt service to patients and families while maintaining a clean and comfortable environment. The associate assembles meals according to service tickets, diet orders, restrictions, and preferences; verifies patient identity before delivery; prepares specified meals; and completes tray quality checks. The role also stocks food and supplies, supports nursing units, follows food safety and sanitation procedures, and reports complaints, hazards, accidents, and operational concerns to the leader on duty.

Requirements

Active SafeStaff Certification is required within 30 days of hire.
Ability to communicate sufficiently in English verbally and in writing to request supplies and label food items correctly.
Ability to follow simple verbal instructions and perform repetitive tasks.
Ability to use and maintain food service equipment, including a microwave, blender, thermometer, refrigerator, patient food carts, and scale.
Ability to build interpersonal relationships and collaborate in a team-oriented environment.
Ability to interact positively, pleasantly, and enthusiastically with customers and coworkers.
Ability to learn quickly and retain knowledge of the establishment's products and procedures.
Availability to work flexible hours that may include early mornings, evenings, weekends, nights, and holidays.
Ability to work in a fast-paced environment, multitask, and organize and prioritize multiple tasks and requests.
Knowledge of age-appropriate foods for patients.
Ability to monitor patient allergies and take appropriate steps.
Ability to maintain confidentiality of sensitive patient and guest information.

Nice To Haves

High school education or equivalent.
Prior food service experience.
Knowledge of food safety.
Knowledge of Spanish.
Knowledge of state food safety regulations and guidelines.

Responsibilities

Greet customers warmly and professionally, provide prompt service, and perform service recovery when needed.
Verify patient identity against the meal tray ticket before delivering a tray.
Assemble trays according to service tickets, portion standards, diet orders, restrictions, and preferences.
Deliver patient trays to nursing units and assigned areas within 60 minutes.
Prepare diabetic and eating disorder meals as prescribed by dietitians.
Stock, restock, rotate, and store food and related supplies using the First In First Out (FIFO) method.
Follow departmental and organizational policies and procedures, including safety and security requirements.
Maintain a calm and professional demeanor during high-volume periods or unusual events.
Follow sanitation and safety standards, including hand hygiene, washing and sanitizing patient food carts, temperature audits, and documentation; notify a lead, supervisor, or manager about items or equipment outside temperature limits.
Keep the work area clean and organized.
Check tray temperatures, portions, and presentation and document quality assurance according to standards.
Supply nursing units with nourishments and supplies for kitchenette areas.
Cover positions while coworkers take breaks.
Report customer complaints, potential hazards, employee accidents, and operational inconsistencies to the leader on duty.