Room Service Assistant - Room Service

UT MD Anderson Cancer Center•Houston, TX

1d•Onsite

About The Position

The Room Service Assistant supports patient nutrition services and helps provide a positive dining experience for patients, customers, and guests at The University of Texas MD Anderson Cancer Center. The position is a key contact for meal ordering, nutrition support, and customer service. It supports patient care by accurately entering meal orders, following prescribed diets, maintaining food safety standards, and collaborating with clinical and food service teams. The role also assists with meal production, documentation, and operational communications. The successful candidate will communicate effectively with patients and colleagues, accurately document information, use computerized systems, and maintain standards for food safety, confidentiality, and service. The schedule varies with operational needs. Candidates must be available Monday through Friday and for rotating weekends and holidays; there is no set shift. The listed hours are 6:15 a.m.–11:15 a.m. The position is onsite. The role contributes to an organization dedicated to ending cancer by helping ensure people receive meals that meet their nutritional needs, preferences, and prescribed diets. The employer describes opportunities to build customer-service, healthcare, nutrition-support, and operational skills in a mission-driven environment.

Requirements

High school diploma or equivalent.
One year of experience in a high-volume call center, telephone communications, hospitality, nutrition, or food service; no experience is required with an associate’s degree.
Successful completion of the MD Anderson apprenticeship program, or nine months of program completion, may substitute for a maximum of one year of experience.
Food Handlers Card, State of Texas, required within 30 days.
Must pass a pre-employment skills test as required and administered by Human Resources.
Must be available Monday through Friday and participate in a rotating weekend and holiday schedule.
Must be able to satisfy and maintain requirements necessary to ensure the continued security and integrity of critical infrastructure if applicable to the position.

Nice To Haves

Associate’s degree in Communication, Nutrition, or a related field.

Responsibilities

Answer patient and customer meal-order calls promptly and professionally, following departmental procedures and productivity standards.
Enter meal selections accurately into the menu management system while following prescribed diet orders and preferences.
Communicate unavailable menu items, dietary restrictions, portion limits, and delivery schedules, and offer compliant alternatives.
Confirm orders and provide a friendly, service-oriented experience.
Help patients and customers select meals that align with diet prescriptions, allergies, and preferences.
Assess patients’ and customers’ ability to place orders and escalate questions or concerns to managers and leads as appropriate.
Monitor and restock snacks, nutrition supplements, enteral feeding supplies, and nursing stock preparation areas.
Receive and verify deliveries and properly store nutrition supplements and snacks.
Prepare unit snacks, oral nutrition supplements, enteral feedings, and labels according to established processes, diet prescriptions, and customer orders.
Maintain safety, sanitation, and quality standards in food and formulary preparation areas.
Generate and modify customer, catering, and patient menus for individuals requiring modified diets.
Document and update food intake records, physician orders, patient data, and food service information in menu management, catering, and point-of-sale systems.
Reconcile patient and customer information between menu management, Electronic Medical Record systems, and related platforms.
Clarify and resolve data discrepancies to maintain accurate records.
Operate and troubleshoot Voice Over Internet Protocol communication systems.
Generate reports from menu management, catering, and point-of-sale systems as assigned.
Ensure orders comply with prescribed diets while meeting patient, customer, and guest preferences.
Provide courteous, timely, and professional service to patients, customers, guests, and colleagues.
Model UT MD Anderson Core Values and Standards of Conduct in interactions.
Proactively communicate and anticipate service needs related to patient care and operational procedures.
Use the HEAL (Hear, Empathize, Address, Learn) framework to resolve service concerns and restore trust.
Report patient, customer, guest, and colleague concerns or safety issues appropriately and promptly.
Maintain strict confidentiality of patient information in accordance with regulatory and institutional requirements.
Serve as line starter to facilitate efficient order workflow and meal assembly.
Assist with meal staging to support timely meal delivery.
Collaborate with kitchen staff to resolve meal discrepancies and ensure service accuracy.
Perform other duties as assigned.

Benefits

Employer-paid medical coverage starting on day one for employees working 30 or more hours per week.
Optional group dental, vision, life, AD&D, and disability insurance.
Accruals for paid time off and an Extended Illness Bank.
Paid holidays, wellness, childcare, and other leave options.
Tuition Assistance Program after six months of service.
Access to wellness and fitness resources and employee resource groups.
Defined-benefit pension through the Teachers Retirement System.
Voluntary retirement plans.
Employer-paid life and reduced salary protection programs.
Educational opportunities and individual and team recognition.