Room Service Assistant- PRN Evenings
About The Position
The Room Service Assistant performs a variety of food-service duties for patients, serving meals and snacks professionally. The role maintains rotation of floor supplies and keeps supplies at PAR (Periodic Automatic Replenishment) levels. It delivers appropriate room-service menus, explains meal-ordering systems to patients, and assesses their ability to use those systems. The assistant communicates with nursing staff, nutrition technicians, dietitians, and call-center staff; uses computerized diet sheets and patient computer systems; retrieves completed meals; and records intake and calorie-count information. The role processes meal orders by telephone, checks that orders meet diet parameters, provides menus appropriate to patients’ diets, follows HACCP guidelines, and maintains quality-control standards. Excellent customer service and effective communication with patients and colleagues are expected.
Requirements
- Excellent customer-service skills.
- Effective listening and communication skills.
- Ability to establish effective working relationships with co-workers, supervisors, and nursing staff.
Nice To Haves
- Direct customer-service experience.
- Previous food-service experience and/or experience working with therapeutic diets.
Responsibilities
- Serve meals and snacks to patients in a professional manner.
- Rotate floor supplies and maintain supplies at PAR levels.
- Deliver appropriate room-service menus and instruct patients on meal-ordering systems.
- Assess patients’ ability to use the meal-ordering system.
- Communicate effectively and promptly with nursing staff, nutrition technicians, dietitians, and call-center staff.
- Use computerized diet sheets and access the patient computer system.
- Retrieve completed meals from patients’ rooms and record intake and calorie-count information.
- Follow Hazardous Analysis and Critical Control Point (HACCP) guidelines.
- Obtain, transcribe, and process meal orders from patients and visitors by telephone.
- Verify that meal orders meet diet-order parameters and provide menus appropriate to the diet.
- Maintain excellent customer service and effective working relationships with co-workers, supervisors, and nursing staff.
- Evaluate and maintain quality-control standards.
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What This Job Offers
Education Level
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