Room Service Ambassador - Casual - Evenings

Nebraska Methodist Hospital•Omaha, NE

17h•Onsite

About The Position

The Room Service Ambassador prepares and delivers patient and guest trays to rooms at Methodist Hospital, providing exceptional customer service while following departmental policies and procedures. This is a casual, as-needed position. Workdays and hours may vary from week to week; the listed schedule is 2:00 p.m. to 8:30 p.m., with weekend availability required. The position prepares the tray assembly area, maintains food and supply levels, assembles and delivers accurate orders within established time guidelines, and assists with food preparation. The ambassador also supports patients, families, hospital staff, and Food Service team members with orders and questions; provides pre-meal assistance to patients; retrieves tray carts and helps clean trays; and follows food-handling and quality standards to maintain a safe, sanitary environment.

Requirements

High school diploma or GED preferred.
Six months of food service experience preferred, preferably in hospitality or culinary work with a strong emphasis on customer service.
Basic math skills required.
Strong verbal communication skills for positive interactions with staff and customers required.
Strong face-to-face and telephone customer service skills required.
Ability to read, write, and accurately and efficiently carry out oral and written instructions required.
Weekend availability required.

Nice To Haves

Food Handler's Certificate.
Knowledge of the food production and delivery process.
Knowledge of computers.
High school diploma or GED.
Six months of food service experience, preferably in hospitality or culinary work with a strong emphasis on customer service.

Responsibilities

Prepare the tray assembly area by conducting pre-service quality checks and maintaining cleanliness.
Maintain adequate food and supply levels in food service areas and nourishment centers.
Assemble and deliver accurate patient food trays according to Room Service guidelines and established time guidelines.
Assist with producing and preparing food items so Room Service orders are prepared and delivered promptly.
Provide welcoming, professional support to patients, families, hospital staff, and Food Service team members with Room Service orders and questions.
Assist patients before meals, including removing lids and opening packets, following Room Service guidelines.
Retrieve Room Service tray carts from designated areas and assist with cleaning Room Service trays.
Follow proper food-handling procedures and quality performance standards to maintain a safe and sanitary environment.