Room Service Ambassador - Casual - Evenings

Best Care•Omaha, NE

2d•Onsite

About The Position

The Room Service Ambassador prepares and delivers patient and guest trays to rooms at Methodist Hospital, following departmental policies and procedures and providing exceptional customer service. This is a casual, as-needed position; workdays and hours may vary from week to week. The stated schedule is 2:00 p.m. to 8:30 p.m. as needed, with weekend availability required. The position is located at 8303 Dodge St., Omaha, Nebraska. The role includes preparing the tray assembly area, maintaining food and supply levels, assembling and delivering accurate orders within established time guidelines, and assisting with food preparation. The ambassador also supports patients, families, hospital staff, and Food Service colleagues with orders and questions; assists patients before meals; retrieves tray carts and helps clean trays; and follows food-handling and quality standards to maintain a safe, sanitary environment. The position requires basic math, communication, reading and writing skills, and the ability to perform a range of physical activities, including standing, walking, lifting, and pushing or pulling. Medium work may require exerting up to 50 pounds of force.

Requirements

Basic math skills required.
Strong verbal communication skills for positive interactions with staff and customers required.
Strong customer service skills, including face-to-face and telephone service, required.
Ability to read, write, and accurately and efficiently carry out oral and written instructions required.
Weekend availability required.
Medium work involving exertion of up to 50 pounds of force.

Nice To Haves

High school diploma or GED preferred.
Six months of food service experience preferred, preferably in hospitality or culinary work with a strong emphasis on customer service.
Food Handler's Certificate preferred.
Knowledge of food production and delivery processes preferred.
Knowledge of computers preferred.

Responsibilities

Prepare the tray assembly area by conducting pre-service quality checks and maintaining cleanliness.
Maintain adequate food and supply levels in food service areas and nourishment centers by meeting and maintaining par levels.
Assemble and deliver patient food trays according to Room Service guidelines, ensuring orders are accurate and delivered within established time guidelines.
Assist with producing and preparing food items so Room Service orders are prepared and delivered promptly.
Interact with and support patients, families, hospital staff, and Food Service team members regarding Room Service orders and questions in a welcoming, professional manner.
Assist patients with pre-meal service, including removing lids and opening packets, following Room Service guidelines.
Retrieve Room Service tray carts from designated areas and assist with cleaning Room Service trays.
Follow proper food-handling procedures and quality performance standards to maintain a safe and sanitary environment.