Room Service Assistant- PT Evenings

Sanford Health•Bismarck, ND

About The Position

The Room Service Assistant performs food-service duties for patients, serving meals and snacks professionally. The role maintains floor supplies and ensures they are replenished to PAR (Periodic Automatic Replenishment) levels. It delivers appropriate room-service menus, explains meal-ordering systems to patients, and assesses patients’ ability to use those systems. The assistant communicates regularly with nursing staff, nutrition technicians, dietitians, and call-center staff. Using computerized diet sheets and patient systems, the role retrieves completed meals from patient rooms and records intake and calorie-count information. It also takes, transcribes, and processes meal orders by telephone, checks that orders meet diet requirements, and provides menus appropriate to each diet. The position follows HACCP guidelines and maintains quality-control standards while providing excellent customer service. This is a part-time evening position scheduled for 12 hours per week, with hours from 4:00 p.m. to 8:00 p.m. Rotating weekends and holidays are required. On-the-job training is provided.

Requirements

Excellent customer-service skills.
Effective listening and communication skills.
Ability to establish effective working relationships with coworkers, supervisors, and nursing staff.

Nice To Haves

Direct customer-service experience.
Previous food-service experience and/or experience working with therapeutic diets.

Responsibilities

Serve meals and snacks to patients in a professional manner.
Rotate floor supplies and maintain supplies at PAR levels.
Deliver appropriate room-service menus and instruct patients on meal-ordering systems.
Assess patients’ ability to use the meal-ordering system.
Communicate effectively and regularly with nursing staff, nutrition technicians, dietitians, and call-center staff.
Use computerized diet sheets and access the patient computer system.
Retrieve completed meals from patient rooms and record intake and calorie-count information.
Follow Hazardous Analysis and Critical Control Point (HACCP) guidelines.
Obtain, transcribe, and process meal orders from patients and visitors by telephone.
Verify that meal orders meet diet-order parameters and provide menus appropriate to the diet.
Provide excellent customer service and communicate effectively with coworkers, supervisors, and nursing staff.
Establish effective working relationships with coworkers, supervisors, and nursing staff.
Evaluate and maintain quality-control standards.