Room Service Assistant- PRN Evenings
About The Position
Performs food-service duties for patients, including serving meals and snacks professionally, maintaining floor supplies at PAR (Periodic Automatic Replenishment) levels, and providing patients with appropriate room-service menus and instruction on meal-ordering systems. Assesses patients’ ability to use the meal-ordering system. Communicates regularly and effectively with nursing staff, nutrition technicians, dietitians, call-center staff, coworkers, and supervisors. Uses computerized diet sheets and patient systems, retrieves completed meals from patient rooms, and records intake and calorie-count information. Processes meal orders by telephone and verifies that orders comply with diet parameters. Maintains HACCP compliance and quality-control standards while providing excellent customer service. On-the-job training is provided.
Requirements
- Excellent customer-service skills.
- Effective listening and communication skills.
- Ability to establish effective working relationships with coworkers, supervisors, and nursing staff.
Nice To Haves
- Direct customer-service experience preferred.
- Previous food-service experience and/or experience working with therapeutic diets preferred.
Responsibilities
- Serve meals and snacks to patients in a professional manner.
- Rotate floor supplies and maintain supplies at PAR levels.
- Deliver appropriate room-service menus and instruct patients on meal-ordering systems.
- Assess patients’ ability to use the meal-ordering system.
- Communicate effectively and promptly with nursing staff, nutrition technicians, dietitians, call-center staff, coworkers, and supervisors.
- Use computerized diet sheets and access the patient computer system.
- Retrieve completed meals from patient rooms and record intake and calorie-count information.
- Follow Hazardous Analysis and Critical Control Point (HACCP) guidelines.
- Obtain, transcribe, and process meal orders from patients and visitors by telephone.
- Verify that meal orders comply with diet-order parameters and provide menus appropriate to each diet.
- Maintain customer service and quality-control standards.
- Establish effective working relationships with coworkers, supervisors, and nursing staff.
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What This Job Offers
Job Type
Part-time
Education Level
No Education Listed
