Room Service Assistant

Sanford Health • Bismarck, ND

3d

About The Position

The Room Service Assistant performs food-service duties for patients, serving meals and snacks professionally. The role maintains floor supplies and replenishes them to PAR (Periodic Automatic Replenishment) levels. It delivers appropriate room-service menus, instructs patients on meal-ordering systems, and assesses patients’ ability to use those systems.

The position communicates with nursing staff, nutrition technicians, dietitians, and call-center staff; uses computerized diet sheets and patient systems; retrieves completed meals from rooms; and records intake and calorie-count information. It also processes meal orders by telephone, verifies that orders comply with patients’ diet parameters, provides menus suitable for each diet, follows HACCP guidelines, and maintains customer service and quality-control standards. On-the-job training is provided.

Nice To Haves

• Direct customer service experience.
• Previous food-service experience and/or experience working with therapeutic diets.

Responsibilities

• Serve meals and snacks to patients in a professional manner.
• Rotate floor supplies and maintain supplies at PAR (Periodic Automatic Replenishment) levels.
• Deliver appropriate room-service menus and instruct patients on meal-ordering systems.
• Assess patients’ ability to use the meal-ordering system.
• Communicate effectively and promptly with nursing staff, nutrition technicians, dietitians, and call-center staff.
• Use computerized diet sheets and access the patient computer system.
• Retrieve completed meals from patients’ rooms and record intake and calorie-count information.
• Comply with Hazardous Analysis and Critical Control Point (HACCP) guidelines.
• Obtain, transcribe, and process meal orders from patients and visitors by telephone.
• Verify that meal orders meet diet-order parameters and provide appropriate menus for each diet.
• Provide excellent customer service and communicate effectively with co-workers, supervisors, and nursing staff.
• Establish effective working relationships with co-workers, supervisors, and nursing staff.
• Evaluate and maintain quality-control standards.

What This Job Offers

• Job Type: Part-time
• Education Level: No Education Listed