Room Service Assistant - PRN
About The Position
Performs a variety of food-service duties for patients, including serving meals and snacks professionally. Maintains and rotates floor supplies to PAR (Periodic Automatic Replenishment) levels, delivers appropriate room-service menus, instructs patients on meal-ordering systems, and assesses patients’ ability to use those systems. Communicates with nursing staff, nutrition technicians, dietitians, and call-center staff. Uses computerized diet sheets and patient systems, retrieves completed meals, and records intake and calorie-count information. Follows Hazardous Analysis and Critical Control Point (HACCP) guidelines, processes telephone meal orders from patients and visitors, and verifies that orders meet diet parameters. Provides appropriate menus, delivers strong customer service, maintains effective working relationships, and evaluates quality-control standards.
Requirements
- Excellent customer service skills.
- On-the-job training is provided.
Nice To Haves
- Direct customer-service experience.
- Previous food-service experience and/or experience working with therapeutic diets.
Responsibilities
- Serve meals and snacks to patients in a professional manner.
- Rotate floor supplies and maintain supplies at PAR levels.
- Deliver appropriate room-service menus and instruct patients on meal-ordering systems.
- Assess patients’ ability to use the meal-ordering system.
- Communicate effectively and regularly with nursing staff, nutrition technicians, dietitians, and call-center staff.
- Use computerized diet sheets and access patient computer systems.
- Retrieve completed meals from patients’ rooms and record intake and calorie-count information.
- Maintain compliance with HACCP guidelines.
- Obtain, transcribe, and process meal orders from patients and visitors over the telephone.
- Verify that meal orders meet diet-order parameters and provide menus appropriate to the diet.
- Provide excellent customer service and communicate effectively with coworkers, supervisors, and nursing staff.
- Establish effective working relationships with coworkers, supervisors, and nursing staff.
- Evaluate and maintain quality-control standards.
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What This Job Offers
Education Level
No Education Listed
