Room Service Assistant - South University - PRN
About The Position
The Room Service Assistant performs food service duties for patients, serving meals and snacks professionally. The role maintains and rotates floor supplies to PAR (Periodic Automatic Replenishment) levels, delivers appropriate room service menus, instructs patients on meal-ordering systems, and assesses patients’ ability to use those systems. The position communicates regularly with nursing staff, nutrition technicians, dietitians, call center staff, coworkers, and supervisors. It uses computerized diet sheets and patient systems, retrieves completed meals, and records intake and calorie-count information. The assistant processes telephone meal orders from patients and visitors, verifies that orders comply with diet parameters, provides suitable menus, follows HACCP guidelines, and maintains quality-control standards. This PRN position offers flexible scheduling in a fast-paced environment; on-the-job training is provided.
Requirements
- Excellent customer service skills.
- Effective listening and communication skills.
- Ability to establish effective working relationships with coworkers, supervisors, and nursing staff.
Nice To Haves
- Direct customer service experience.
- Previous food service experience and/or experience working with therapeutic diets.
Responsibilities
- Serve meals and snacks to patients in a professional manner.
- Rotate floor supplies and maintain supplies at PAR levels.
- Deliver appropriate room service menus and instruct patients on meal-ordering systems.
- Assess patients’ ability to use the meal-ordering system.
- Communicate effectively and regularly with nursing staff, nutrition technicians, dietitians, call center staff, coworkers, and supervisors.
- Use computerized diet sheets and access the patient computer system.
- Retrieve completed meals from patients’ rooms and record intake and calorie-count information.
- Follow Hazardous Analysis and Critical Control Point (HACCP) guidelines.
- Obtain, transcribe, and process meal orders from patients and visitors by telephone.
- Verify that meal orders comply with diet-order parameters and provide appropriate menus for diets.
- Maintain customer service and listening skills, establish effective working relationships, and evaluate and maintain quality-control standards.
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What This Job Offers
Education Level
No Education Listed
