Room Service Assistant - South University - PT Evenings

Sanford Health•Sanford, ND

10d

About The Position

The Room Service Assistant performs food-service duties for patients, serving meals and snacks professionally. The role delivers appropriate room-service menus, instructs patients on meal-ordering systems, assesses whether patients can use those systems, and maintains floor supplies at PAR (Periodic Automatic Replenishment) levels. The position offers flexible scheduling in a fast-paced work environment and includes working every other weekend and rotating holidays. The assistant communicates regularly with nursing staff, nutrition technicians, dietitians, and call-center staff. Using computerized diet sheets and patient computer systems, the role retrieves completed meals from patient rooms and records intake and calorie-count information. It also takes, transcribes, and processes meal orders from patients and visitors by telephone, verifies that orders meet diet parameters, and provides menus suitable for patients’ diets. The assistant follows HACCP guidelines, maintains quality-control standards, and provides excellent customer service while building effective working relationships with colleagues and supervisors.

Requirements

Excellent customer-service, listening, and communication skills.
On-the-job training is provided.

Nice To Haves

Direct customer-service experience.
Previous food-service experience and/or experience working with therapeutic diets.

Responsibilities

Serve meals and snacks to patients in a professional manner.
Deliver appropriate room-service menus and instruct patients on meal-ordering systems.
Assess patients’ ability to use the meal-ordering system.
Rotate floor supplies and maintain supplies at PAR levels.
Communicate effectively and promptly with nursing staff, nutrition technicians, dietitians, and call-center staff.
Use computerized diet sheets and access the patient computer system.
Retrieve completed meals from patient rooms and record intake and calorie-count information.
Follow Hazardous Analysis and Critical Control Point (HACCP) guidelines.
Obtain, transcribe, and process meal orders from patients and visitors over the telephone.
Verify that meal orders meet diet-order parameters and provide appropriate menus for diets.
Maintain quality-control standards and provide excellent customer service.
Establish effective working relationships with co-workers, supervisors, and nursing staff.