Part-Time Room Attendant

Hilton Newark•Newark, CA

2d•Onsite

About The Position

The Room Attendant cleans and services guest rooms to provide a comfortable experience for guests. The role may also involve assisting in public areas, answering guest inquiries, delivering items to guest rooms, restocking supplies, and supporting special cleaning projects. The position works alongside property associates to anticipate and meet guest needs and contribute to memorable guest experiences. The job is part-time and non-exempt, with an hourly rate of $21. Most shifts are scheduled from 8:00 AM to 4:30 PM, and availability is needed 24 hours a day, 7 days a week, based on business needs, including weekends and holidays. The Room Attendant reports to the Housekeeping Manager and interacts with internal and external guests.

Requirements

Basic understanding of English.
Basic reading and writing skills to pass along notes and comments.
Interpersonal skills, including listening, smiling, relating to others, asking questions, and teamwork.
Ability to manage multiple tasks, maintain focus and structure under pressure, and adapt to changing situations.
Ability to develop and maintain relationships with associates and guests.
Ability to maintain positive energy, self-motivation, and enthusiasm for hospitality.
Ability to remain composed and focused in high-pressure situations.
Ability to stand and walk for prolonged periods, including up to 8 hours.
Ability to walk around the hotel and use stairs, stoop, kneel, lift at least 50 pounds, and push and pull approximately 200 pounds.
Availability to work shifts as business needs dictate, including weekends and holidays.

Nice To Haves

Prior hotel experience.
Emotional intelligence training.
Previous cleaning or housekeeping experience.

Responsibilities

Clean assigned guest rooms and ensure they meet quality standards, including checking furnishings, light fixtures, and room equipment for cleanliness and good repair.
Replace guest room items such as bed linens, bed skirts, pillows, towels, and bath care products.
Sweep, mop, vacuum, and dust furniture.
Clean high-touch areas, including knobs, control remotes, thermostats, and light switches.
Assist with maintenance request forms, reports, logbooks, and lost-and-found tasks as needed.
Regularly assist with deep-cleaning projects and other duties.
Follow safety guidelines to protect associates and guests.
Follow company handbook policies and procedures, including attendance, punctuality, absence reporting, and professional conduct.
Greet guests and associates upon contact.
Assist with training or guiding new associates when requested.
Report issues, concerns, and suggestions to management.
Provide a professional appearance by following dress and grooming standards, including wearing a neat, clean, wrinkle-free uniform.