Attendant Room Part Time

Seaport Hotel•Boston, MA

About The Position

The Room Attendant delivers guest rooms that meet brand standards for time, product, and placement, supporting sales by quickly and efficiently cleaning and preparing rooms for arriving guests. The role provides consistently clean and fresh accommodations and personalized service, and is responsible for cleaning and preparing guest rooms and public areas according to established standards to support guest satisfaction and revenue. The position reports to the Housekeeping Manager. It includes morning and afternoon/evening shifts, regular weekend attendance, and holidays as business requires. Flexibility may be needed to meet hospitality business needs, including participating in “all hands” events.

Requirements

Exceptional customer service skills.
Effective verbal communication skills.
Ability to lift up to 50 pounds.
Ability to remain mobile on feet for the entire shift.
Ability to perform repetitive pulling, pushing, and bending motions for extended periods.
Ability to work as part of a team and in a group setting.
Ability to understand and compose instructions, memos, and short correspondence.
Fluency in English is strongly preferred.

Nice To Haves

Hospitality experience.
Experience working with diverse cultures and backgrounds.
High school diploma, general education degree, or international equivalent.

Responsibilities

Maintain a daily quota of approximately 15 rooms while meeting housekeeping cleanliness standards and skills-based training requirements.
Perform detailed cleaning of public areas in front-of-house and back-of-house spaces, and provide public-space cleaning coverage as needed.
Transport clean linen from the centralized laundry location to linen closets and housekeeping carts.
Retrieve guest room supplies for room attendants.
Strip guest rooms of linen and trash when necessary.
Empty carts of soiled linen and dispose of trash properly.
Maintain adequate supplies in housekeeping closets, cages, and service areas.
Stock linen in service areas on all floors to ensure sufficient supplies.
Respond promptly and efficiently to guest requests for housekeeping supplies.
Clean designated public areas, including restrooms, fixtures, vending areas, storage areas, and other spaces; handle body-fluid clean-up when required.
Sweep or hose floors, wipe furniture and fixtures, remove garbage, and clean doors and windows.
Monitor and control supplies and amenities to minimize waste.
Handle emergency cleaning requests.
Perform deep-cleaning tasks, including drapery, carpet spotting, wallpaper, and vents.
Practice and promote the company’s Mission and Values in daily operations.
Complete additional duties and projects as assigned by department managers or supervisors.