Roofing Installation Manager

JP Carroll Roofing•Westfield, MA

6d•Onsite

About The Position

The Roofing Installation Manager leads residential roofing and exterior construction projects from pre-construction through final completion. The role oversees job-site safety, installation quality, scheduling coordination, subcontractor performance, and customer satisfaction while ensuring projects are completed efficiently and to company standards. The manager serves as the primary customer contact throughout the project lifecycle and leads crews and subcontractors in a fast-paced field environment. Success is measured by on-time, in-scope project completion; customer satisfaction and positive reviews; safe, organized job sites; subcontractor accountability and quality workmanship; and minimal punch-list items and warranty callbacks. The role is based in Westfield, Massachusetts, covers the surrounding territory, and requires travel to project sites in a company-provided vehicle or an eligible vehicle under the stated vehicle arrangement. Shifts are 8–10 hours, with weekend work as needed. Compensation is listed as a target salary of $80,000, negotiable based on relevant experience, with performance-based bonus opportunities. Full-time benefits include health, dental, and vision insurance; a 401(k) with company match; company-sponsored life and AD&D coverage; paid time off; and opportunities for growth and on-the-job training.

Requirements

At least five years of construction industry experience, with demonstrated expertise in roofing and siding installations.
Experience in residential roofing is required.
Valid driver’s license and ability to operate a company vehicle and maintain insurability under the company’s Commercial Auto Policy.
Ability to travel throughout New England.
Ability to read, interpret, and execute project documents, specifications, and installation drawings.
Proficiency with CRM systems such as ServiceTitan and Microsoft Office applications.
Excellent verbal and written communication skills for professional interaction with customers and internal teams.
Strong organizational skills and exceptional attention to detail.
Proven ability to manage multiple projects simultaneously under tight deadlines.

Nice To Haves

Bilingual ability is preferred.
CDL license designation.
Experience in residential roofing or exterior construction project management.
Comfort leading crews and holding subcontractors accountable.
Strong follow-through, confidence communicating with homeowners and internal teams, and the ability to balance projects in a fast-paced environment.
Solutions-oriented approach and ability to remain calm under pressure.

Responsibilities

Oversee residential roofing and exterior installation projects from pre-construction through final completion.
Coordinate schedules, materials, subcontractors, equipment, and permits so projects are installation-ready.
Serve as the primary point of contact for customers throughout projects, provide updates, and resolve issues as needed.
Conduct job-site inspections to ensure installation quality, safety compliance, and adherence to company and manufacturer standards.
Lead subcontractors and crews to maintain productivity, workmanship quality, and professional job-site standards.
Manage change orders, project documentation, and closeout activities, including final walkthroughs and customer reviews.
Identify and resolve project challenges quickly to maintain timelines, customer satisfaction, and operational efficiency.
Maintain safe and organized job sites in compliance with company policies and applicable safety regulations.
Manage multiple active projects while maintaining strong communication and attention to detail.
Support continuous improvement initiatives focused on quality, efficiency, and customer experience.