Installation Manager

Rite-Hite•Tempe, AZ

1d•Onsite

About The Position

At Arbon Equipment, a Rite-Hite Company, the Installation Manager leads and oversees installation operations within a district. The role supervises installers and support staff and manages scheduling, quality and safety standards, and performance to ensure projects are completed efficiently, on time, and to customer satisfaction. It also drives continuous improvement in district installation performance. Reporting to the Install Director, this position is part of the Global Service organization, led by the EVP, Global Services. It partners closely with the District Service Manager and Regional Administrative Manager to identify and develop solution-fit opportunities. The designated regional hub is to be determined. The work environment includes office work and frequent travel to customer locations, sales offices, and company facilities, with occasional overnight stays possible. There are no on-call requirements. Employees are expected to demonstrate Rite-Hite’s Values in Action and contribute to a culture of accountability, collaboration, and respect. Safety responsibilities include promoting a culture of safety, following company and OSHA policies and procedures, properly using required PPE, and promptly reporting hazards, near misses, and incidents. The role regularly involves talking, hearing, using hands to manipulate objects or controls, standing, and walking. It may occasionally involve stooping, bending, reaching above the shoulders, and lifting up to 25 pounds. The position also involves frequent computer-based work, including periods of sitting, close vision, and adjusting focus. Occasional travel may be required. Responsibilities and requirements may be modified to reasonably accommodate individuals with disabilities.

Requirements

At least 5 years of experience in installation, construction, field service, or a related industry.
At least 2 years of supervisory or people-management experience, with a proven track record of leading teams.
Knowledge of installation techniques, industrial dock/door systems, and OSHA safety regulations and standards.
Knowledge of project management principles, scheduling methodologies, and labor and material budgeting or cost control.
Ability to communicate effectively with customers, installers, and internal stakeholders and build cross-functional relationships.
Ability to make sound decisions under pressure, manage multiple priorities, and adapt to shifting service demands and site conditions.
Ability to meet customer site access and safety requirements, if applicable.
Valid driver’s license, if applicable, and ability to meet company motor vehicle record standards if driving is required.
Ability to pass a background check.
Eligibility to work in the United States.

Nice To Haves

Bachelor’s degree in Business, Construction Management, Engineering, or a related field; equivalent combination of education and experience is considered.
Experience managing multiple projects or job sites simultaneously.
Industrial equipment, dock/door systems, or related product installation experience.
Experience mentoring or training service or installation teams.
Demonstrated success supporting complex, multi-stakeholder service opportunities.

Responsibilities

Directly manage installers and support staff, including hiring, onboarding, performance evaluations, coaching, and disciplinary actions as needed.
Coordinate installation schedules across the district to ensure timely project completion while balancing resource availability and customer needs.
Enforce installation quality standards and safety protocols on job sites, conducting inspections and audits for compliance with company and regulatory requirements.
Oversee the customer experience throughout installation, address escalations, and ensure projects meet or exceed customer expectations.
Set performance goals and expectations, monitor productivity and quality metrics, and provide ongoing feedback and development opportunities.
Oversee district labor costs, equipment, and material resources to support efficient, budget-conscious installations.
Collaborate with sales, project management, and customer service teams to coordinate handoffs, timelines, and expectations.
Visit job sites to monitor progress, address issues, and ensure installer teams follow best practices.
Identify and implement opportunities to improve installation processes, efficiency, and team performance across the district.
Identify skill gaps and coordinate ongoing installer training to maintain technical competency and safety awareness.
Promote a culture of safety, follow company and OSHA safety policies, use required PPE, and promptly report hazards, near misses, and incidents.
Demonstrate company values in daily interactions, decision-making, and work, contributing to accountability, collaboration, and respect.