Installation Manager

Rite-Hite•Hayward, CA

1d•Onsite

About The Position

The District Install Manager leads and oversees installation operations within an assigned district. The role directly supervises installers and support staff and manages scheduling, quality and safety standards, and performance to help ensure projects are completed efficiently, on time, within budget, and to customer satisfaction. The manager also drives continuous improvement across district installation performance and partners closely with the District Service Manager and Regional Administrative Manager to identify and develop solution-fit opportunities. Reporting to the Install Director, this role is part of the Global Service organization. The position is based at a designated regional hub (to be determined), with frequent travel to customer locations, sales offices, and company facilities; occasional overnight stays may be required. There are no on-call requirements. Employees are expected to demonstrate Rite-Hite’s Values in Action and contribute to a culture of accountability, collaboration, and respect. The role also supports a culture of safety by following company and OSHA policies, using required PPE, and promptly reporting hazards, near misses, and incidents.

Requirements

At least 5 years of experience in installation, construction, field service, or a related industry.
At least 2 years of supervisory or people-management experience, with a demonstrated record of leading teams.
Ability to lead, coach, and develop installers and support staff, including performance management and conflict resolution.
Knowledge of installation techniques, industrial dock/door systems, and OSHA safety regulations and standards.
Knowledge of project management principles, scheduling methodologies, and labor and material budgeting or cost control.
Ability to communicate effectively with customers, installers, and internal stakeholders and build cross-functional relationships.
Ability to make sound decisions under pressure, manage multiple priorities, and adapt to changing service demands and site conditions.
Ability to meet customer site access and safety requirements, if applicable.
Valid driver’s license and ability to meet company motor vehicle record standards if driving is required.
Ability to pass a background check.
Eligibility to work in the United States.

Nice To Haves

Bachelor’s degree in Business, Construction Management, Engineering, or a related field; equivalent combinations of education and experience are considered.
Experience managing multiple projects or job sites simultaneously.
Experience with industrial equipment, dock/door systems, or related product installation.
Experience mentoring or training service or installation teams.
Demonstrated success supporting complex, multi-stakeholder service opportunities.

Responsibilities

Directly manage installers and support staff, including hiring, onboarding, performance evaluations, coaching, and disciplinary actions as needed.
Coordinate installation schedules across the district, balancing resource availability and customer needs to complete projects on time.
Enforce installation quality standards and safety protocols at job sites; conduct inspections and audits for compliance with company and regulatory requirements.
Oversee the customer experience during installation, address escalations, and ensure projects meet or exceed customer expectations.
Set performance goals, monitor productivity and quality metrics, and provide feedback and development opportunities.
Manage district labor costs, equipment, and material resources to complete installations efficiently and within budget.
Collaborate with sales, project management, and customer service teams to align on project handoffs, timelines, and expectations.
Visit job sites to monitor progress, address issues, and ensure teams follow best practices.
Identify and implement improvements to installation processes, efficiency, and team performance across the district.
Identify installer skill gaps and coordinate ongoing technical and safety training.
Support and promote a culture of safety; follow company and OSHA safety policies and procedures, use required PPE, and promptly report hazards, near misses, and incidents.