Part-Time Rolex Concierge

The 1916 Company•Newark, DE

23d•Onsite

About The Position

The Concierge is the first point of contact for clients and helps set the tone for an exceptional luxury shopping experience with The 1916 Company. The role creates a warm, welcoming environment, greets clients, responds to their needs, and supports seamless service throughout their visit. The Concierge anticipates client expectations, coordinates personalized experiences, and supports the sales team in delivering elevated hospitality and exclusivity. The objective of the role is to provide exceptional client support and foster lasting relationships, contributing to overall customer satisfaction. The Concierge also helps maintain the appearance and standards of the Rolex space, coordinates with store leadership and back-office teams, and assists with administrative and hospitality tasks.

Requirements

Minimum 2–3 years of experience in luxury retail, hospitality, or a client-facing role.
Exceptional verbal and written communication skills and a polished, professional demeanor.
A client-centric mindset and passion for personalized service and memorable experiences.
Ability to anticipate and address client needs with discretion and efficiency.
Strong organizational and multitasking skills while maintaining a high level of service.
Proficiency in CRM systems, appointment scheduling tools, and basic office software.
Understanding of luxury brand culture, etiquette, and service expectations.

Responsibilities

Greet clients warmly and provide personalized service from the moment they enter the store.
Help manage foot traffic and match clients with available advisors.
Offer refreshments and ensure client comfort.
Maintain a polished, professional presence that reflects the store’s luxury standards.
Assist in coordinating in-store experiences, private appointments, special deliveries, and special events.
Facilitate smooth transitions between touchpoints in the client’s in-store journey.
Answer calls, field questions, take messages, and direct calls and messages to the appropriate person.
Provide basic product knowledge and brand information, referring inquiries to Client Advisors as appropriate.
Support service-related interactions by welcoming clients, taking information when needed, offering pickups, and cleaning when properly trained.
Assist with store tours and navigation, providing clients with undivided attention and personalized service.
Help manage appointments, reservations, and client requests.
Learn and remember Client IQ and client preferences to help tailor the experience.
Handle special client requests, including arranging private viewing areas, gift wrapping, and delivery services.
Maintain the Rolex space so it is immaculate, inviting, and compliant with Swiss Eye standards.
Coordinate with leadership and back-office teams to enhance the client experience.
Assist with administrative tasks such as scheduling, registry updates, and appointment follow-up.
Restock refrigerators and hospitality supplies throughout the store.
Check and maintain the appearance of spaces, including flowers, areas outside cases, drink and hospitality areas, and other areas as needed.