ROI Medical Records Specialist

MRO Corporation•Ypsilanti, MI

10d

About The Position

The ROI Specialist provides support at a specified client site by handling Release of Information (ROI) requests for patient medical records. The role reviews requests in accordance with HIPAA guidelines, locates and processes records, logs requests and scans records into the ROI On-Line database, and responds to customer inquiries. Depending on the site, the specialist may also process walk-in and physician-office requests and handle cash payments. Employees work at client facilities throughout the United States.

Requirements

High school diploma or GED.
At least one year of experience entering data into computer systems.
Proficiency using computer applications.
Experience using the internet.
Ability to work independently and meet production goals established by MRO.
Strong verbal communication skills and demonstrated success responding to customer inquiries.
Attention to detail in a work environment.
A proven track record of dependability.

Nice To Haves

Prior Release of Information work experience in a physician’s office or HIM Department.
Knowledge of medical terminology.
Knowledge of HIPAA regulations.

Responsibilities

Review requestor information in accordance with HIPAA guidelines and determine which records should be released.
Obtain pertinent patient data from electronic, off-site, or physical records that match the patient request.
Answer phone calls concerning ROI issues.
When necessary, respond to walk-in customers requesting medical records and log information provided by the customer into the ROI On-Line database.
When necessary, process physician-office requests on a priority basis and fax information to the physician office.
Log medical record requests into the ROI On-Line database.
Scan medical records into the ROI On-Line database.
Comply with site facility policies and regulations.
At specified sites, handle and record cash payments for requests.
Perform other duties as assigned.