ROI Medical Records Specialist

MRO Corporation•Lake Charles, LA

2d•$16 - $22

About The Position

The ROI Specialist provides support at a specified client site by processing Release of Information (ROI) requests for patient medical records. The role involves reviewing requests in accordance with HIPAA guidelines, locating pertinent patient records across electronic, off-site, and physical sources, and using the ROI On-Line database to log and scan records. The specialist also assists requestors by phone and, when necessary, in person or by processing priority requests from physician offices. At certain sites, the role includes handling and recording cash payments. Employees work at client facilities throughout the United States.

Requirements

High school diploma or GED.
Proficiency using computer applications.
At least one year of experience entering data into computer systems.
Experience using the internet.
Ability to work independently and meet production goals established by MRO.
Strong verbal communication skills and demonstrated success responding to customer inquiries.
Demonstrated success working in an environment requiring attention to detail.
Proven track record of dependability.

Nice To Haves

Prior Release of Information work experience in a physician’s office or HIM Department.
Knowledge of medical terminology.
Knowledge of HIPAA regulations.

Responsibilities

Review requestor information in accordance with HIPAA guidelines and determine which records may be released.
Obtain pertinent patient data from electronic, off-site, or physical records that match the patient request.
Answer phone calls concerning ROI issues.
When necessary, respond to walk-in customers requesting medical records and log customer-provided information into the ROI On-Line database.
When necessary, respond to and process physician-office requests on a priority basis and fax information to the physician office.
Log medical record requests into the ROI On-Line database.
Scan medical records into the ROI On-Line database.
Comply with site facility policies and regulations.
At specified sites, handle and record cash payments for requests.
Perform other duties as assigned.