ROI Medical Records Specialist

Sharecare•Atlanta, GA

About The Position

The ROI Medical Records Specialist processes release of information requests accurately, efficiently, and on time while providing high-quality customer service. The specialist protects patients’ privacy by ensuring access is limited to authorized individuals and that disclosures comply with the request, authorization, company policy, and HIPAA regulations. The role includes retrieving, scanning, and returning medical charts; validating requests and authorizations; performing quality checks; and maintaining confidentiality, security, and ethical standards. The specialist also follows applicable state and federal regulations and client/site procedures, maintains equipment and an orderly work area, and may handle incoming mail, telephone, or fax inquiries depending on client needs.

Requirements

High school diploma or GED.
Strong computer skills, including working knowledge of Microsoft Word and Excel.
Excellent organizational skills.
Ability to type 50 words per minute.
Ability to use a fax machine, copier, and scanning machine.
Willingness to learn new equipment and processes quickly.
Self-motivated and able to work as part of a team.
Proven customer satisfaction skills.
Ability to multitask.

Nice To Haves

At least two years of prior experience in a medical records department or similar setting.

Responsibilities

Process release of information requests, including retrieving and returning medical charts, accurately scanning records, and transmitting them daily according to established procedures and quality and productivity standards.
Date-stamp requests and highlight pertinent information to facilitate processing.
Validate requests and authorizations for the release of medical information.
Perform quality checks to ensure accurate releases, confidentiality, and proper invoicing.
Maintain equipment in excellent operating condition.
Provide attentive, respectful customer service; confirm understanding of requests, follow through as promised, and proactively identify client concerns or problems.
Handle incoming requests as needed, including opening mail, responding to telephone inquiries, and retrieving fax inquiries.
Maintain a neat, clean, professional appearance and comply with the established dress code.
Keep the work area clean and orderly and properly store records and files before leaving.
Maintain working knowledge of applicable state laws and fee structures.
Work within the scope of the position and direction, accept assignments, and assist with additional facilities or backlogs as needed.
Follow client/site policies and procedures, including HIPAA, applicable state and federal regulations, and labor regulations.
Protect the confidentiality and security of information and handle privileged information conscientiously while releasing records efficiently and accurately.