ROI Medical Records Specialist
MRO Corporation•Roanoke, VA
•$16 - $22•Onsite
About The Position
The ROI Specialist provides support at a specified client site for Release of Information (ROI) requests involving patient medical records. The role reviews and processes requests in accordance with HIPAA guidelines, retrieves relevant records, and records request information in the ROI On-Line database. The position may also involve responding to customers and physician offices, scanning records, and handling cash payments at specified sites. MRO employees work at client facilities throughout the United States.
Requirements
- High school diploma or GED.
- One or more years of experience entering data into computer systems.
- Proficiency using computer applications.
- Experience using the internet.
- Ability to work independently and meet production goals established by MRO.
- Strong verbal communication skills and demonstrated success responding to customer inquiries.
- Demonstrated success working in an environment requiring attention to detail.
- Proven track record of dependability.
Nice To Haves
- Prior work experience in Release of Information in a physician’s office or HIM Department.
- Knowledge of medical terminology.
- Knowledge of HIPAA regulations.
Responsibilities
- Review requestor information in accordance with HIPAA guidelines and determine which records may be released.
- Obtain pertinent patient data from electronic, off-site, or physical records that match the patient request.
- Answer phone calls concerning ROI issues.
- Respond to walk-in customers requesting medical records, when necessary, and log information provided by customers into the ROI On-Line database.
- Process requests from physician offices on a priority basis and fax information to physician offices, when necessary.
- Log medical record requests into the ROI On-Line database.
- Scan medical records into the ROI On-Line database.
- Comply with site facility policies and regulations.
- Handle and record cash payments for requests at specified sites.
- Perform other duties as assigned.
Benefits
- Eligible employees may have access to medical, dental, vision, and life insurance, and a 401(k) plan.
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
High school or GED
