ROI Medical Records Specialist
About The Position
The ROI Specialist supports Release of Information (ROI) requests for patient medical records at a specified client site. The role reviews requests and identifies records for release in accordance with HIPAA guidelines, obtaining relevant patient data from electronic, off-site, or physical records. The specialist enters and scans requests and records in the ROI On-Line database, responds to inquiries, and may process walk-in and physician-office requests. Depending on the site, the role may also handle and record cash payments. The position follows facility policies and regulations and may include other assigned duties.
Requirements
- High school diploma or GED.
- Proficiency using computer applications.
- At least one year of experience entering data into computer systems.
- Experience using the internet.
- Ability to work independently and meet production goals established by MRO.
- Strong verbal communication skills and demonstrated success responding to customer inquiries.
- Attention to detail in a work environment requiring accuracy.
- Proven track record of dependability.
Nice To Haves
- Prior Release of Information experience in a physician’s office or HIM Department.
- Knowledge of medical terminology.
- Knowledge of HIPAA regulations.
Responsibilities
- Review requestor information in accordance with HIPAA guidelines and determine which records may be released.
- Obtain pertinent patient data from electronic, off-site, or physical records that match the patient request.
- Answer phone calls concerning ROI issues.
- When necessary, respond to walk-in customers requesting medical records and log information provided by customers into the ROI On-Line database.
- When necessary, respond to and process physician-office requests on a priority basis and fax information to physician offices.
- Log medical record requests into the ROI On-Line database.
- Scan medical records into the ROI On-Line database.
- Comply with site facility policies and regulations.
- At specified sites, handle and record cash payments for requests.
- Perform other duties as assigned.
Benefits
- Eligible employees may have access to medical, dental, vision, and life insurance.
- Eligible employees may have access to a 401(k) plan.
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
High school or GED
