ROI Medical Records Specialist
About The Position
The ROI Specialist provides support at a specified client site for Release of Information (ROI) requests for patient medical records. The role reviews requests and identifies records for release in accordance with HIPAA guidelines, obtaining relevant patient data from electronic, off-site, or physical records. The position also handles customer inquiries and enters, scans, and processes requests using the ROI On-Line database. At some sites, the specialist handles and records cash payments for requests. MRO employees work at client facilities throughout the United States. The job description reflects management’s assignment of essential functions and does not prescribe or reflect all tasks that may be assigned. Compensation may be influenced by skills, qualifications, experience, licensure, certifications, geographic location, and internal equity. The listed pay range is USD $18.00–$20.00 per year.
Requirements
- High school diploma or GED required.
- Proficiency using computer applications.
- One or more years of experience entering data into computer systems.
- Experience using the internet required.
- Ability to work independently and meet production goals established by MRO.
- Strong verbal communication skills and demonstrated success responding to customer inquiries.
- Demonstrated success working in an environment requiring attention to detail.
- Proven track record of dependability.
Nice To Haves
- Prior work experience in Release of Information in a physician’s office or HIM Department.
- Knowledge of medical terminology.
- Knowledge of HIPAA regulations.
Responsibilities
- Review requestor information in accordance with HIPAA guidelines and determine which records may be released.
- Obtain pertinent patient data from electronic, off-site, or physical records that match the patient request.
- Answer phone calls concerning ROI issues.
- When necessary, respond to walk-in customers requesting medical records and log information provided by customers into the ROI On-Line database.
- When necessary, respond to and process physician-office requests on a priority basis and fax information to physician offices.
- Log medical record requests into the ROI On-Line database.
- Scan medical records into the ROI On-Line database.
- Comply with site facility policies and regulations.
- At specified sites, handle and record cash payments for requests.
- Perform other duties as assigned.
Benefits
- Eligible employees may have access to medical, dental, vision, and life insurance, and a 401(k) plan.
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What This Job Offers
Job Type
Full-time
Education Level
High school or GED
