ROI Medical Records Specialist
MRO Corporation•Lubbock, TX
•$16 - $22•Onsite
About The Position
The ROI Specialist supports Release of Information (ROI) requests for patient medical records at a specified client site. The role reviews requests and patient data under HIPAA guidelines, retrieves and processes records, logs and scans requests in the ROI On-Line database, and assists customers with inquiries and record requests. Employees work at client facilities throughout the United States. The job description notes that assigned duties may vary and that the listed functions do not prescribe every task that may be assigned.
Requirements
- Proficiency using computer applications.
- At least one year of experience entering data into computer systems.
- Experience using the internet.
- Ability to work independently and meet production goals established by MRO.
- Strong verbal communication skills and demonstrated success responding to customer inquiries.
- Demonstrated success working in an environment that requires attention to detail.
- Proven track record of dependability.
- High school diploma or GED required.
Nice To Haves
- Prior work experience in Release of Information in a physician’s office or HIM Department.
- Knowledge of medical terminology.
- Knowledge of HIPAA regulations.
Responsibilities
- Review requestor information and determine which records may be released in accordance with HIPAA guidelines.
- Obtain pertinent patient data from electronic, off-site, or physical records that match the patient request.
- Answer phone calls concerning ROI issues.
- When necessary, respond to walk-in customers requesting medical records and enter customer-provided information into the ROI On-Line database.
- When necessary, prioritize and process requests from physician offices and fax information to those offices.
- Log medical record requests into the ROI On-Line database.
- Scan medical records into the ROI On-Line database.
- Comply with site facility policies and regulations.
- At specified sites, handle and record cash payments for requests.
- Perform other duties as assigned.
Benefits
- Eligible employees may have access to medical, dental, vision, and life insurance, and a 401(k) plan.
Stand Out From the Crowd
Upload your resume and get instant feedback on how well it matches this job.
Upload and Match Resume
What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
High school or GED
