ROI Medical Records Specialist
About The Position
The ROI Specialist provides support at a specified client site for Release of Information (ROI) requests for patient medical records. The position reviews and processes requests in accordance with HIPAA guidelines and applicable facility policies, and uses the ROI On-Line database to log requests and scan records. Depending on the site, the specialist may also handle and record cash payments. The role may involve responding to customer and physician-office inquiries, including processing priority physician requests and faxing information. MRO employees work at client facilities throughout the United States.
Requirements
- High school diploma or GED required.
- Demonstrated proficiency using computer applications.
- One or more years of experience entering data into computer systems.
- Internet experience required.
- Ability to work independently and meet production goals established by MRO.
- Strong verbal communication skills and demonstrated success responding to customer inquiries.
- Demonstrated success working in an environment requiring attention to detail.
- Proven track record of dependability.
Nice To Haves
- Prior Release of Information work experience in a physician’s office or HIM Department.
- Knowledge of medical terminology.
- Knowledge of HIPAA regulations.
Responsibilities
- Determine which records may be released by reviewing requestor information in accordance with HIPAA guidelines and obtaining pertinent patient data from electronic, off-site, or physical records.
- Answer phone calls concerning ROI issues.
- When necessary, respond to walk-in customers requesting medical records and log information provided by the customer into the ROI On-Line database.
- When necessary, respond to and process physician-office requests on a priority basis and fax information to the physician office.
- Log medical record requests into the ROI On-Line database.
- Scan medical records into the ROI On-Line database.
- Comply with site facility policies and regulations.
- At specified sites, handle and record cash payments for requests.
- Perform other duties as assigned.
Benefits
- Eligible employees may have access to medical, dental, vision, and life insurance, and a 401(k) plan.
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
High school or GED
