ROI Medical Records Specialist

MRO Corporation•City of Albany, NY

1d•$16 - $21

About The Position

The ROI Specialist provides support at a specified client site by handling Release of Information (ROI) requests for patient medical records. The role reviews requests and obtains relevant patient records from electronic, off-site, or physical sources in accordance with HIPAA guidelines. Employees work at client facilities throughout the United States.

Requirements

High school diploma or GED.
Proficiency using computer applications.
At least one year of experience entering data into computer systems.
Experience using the internet.
Ability to work independently and meet production goals established by MRO.
Strong verbal communication skills and demonstrated success responding to customer inquiries.
Attention to detail in a work environment that requires it.
A proven track record of dependability.

Nice To Haves

Prior Release of Information work experience in a physician’s office or HIM Department.
Knowledge of medical terminology.
Knowledge of HIPAA regulations.

Responsibilities

Review requestor information and determine which records may be released in accordance with HIPAA guidelines.
Obtain pertinent patient data from electronic, off-site, or physical records that match the patient request.
Answer phone calls concerning ROI issues.
When necessary, assist walk-in customers requesting medical records and log customer-provided information in the ROI On-Line database.
When necessary, prioritize and process requests from physician offices and fax information to those offices.
Log medical record requests into the ROI On-Line database.
Scan medical records into the ROI On-Line database.
Comply with site facility policies and regulations.
At specified sites, handle and record cash payments for requests.
Perform other duties as assigned.