On-Site ROI Medical Records Specialist - Cedar Park, TX

Sharecare•Cedar Park, TX

12d•Onsite

About The Position

Sharecare is a digital healthcare company that provides software and technology-enabled services across the healthcare ecosystem. This position processes release-of-information requests accurately and efficiently while providing high-quality customer service. The specialist safeguards patients’ privacy by ensuring that only authorized individuals can access medical information and that releases comply with the request, authorization, company policy, and HIPAA regulations. This role is performed on-site at a hospital facility in Cedar Park, Texas. The specialist retrieves and returns medical charts, scans and transmits records, validates requests and authorizations, performs quality checks, and may handle incoming mail, telephone inquiries, and fax requests. The role also includes maintaining equipment and an orderly work area, following applicable site policies and regulations, and protecting the confidentiality and security of information.

Requirements

High school diploma or GED required.
Strong computer software experience; general working knowledge of Microsoft Word and Excel required.
Excellent organizational skills.
Ability to type 50 words per minute.
Ability to use fax, copier, and scanning equipment.
Willingness to learn new equipment and processes quickly.
Self-motivated and a team player.
Proven customer satisfaction skills.
Ability to multitask.
Must be local to Cedar Park, Texas.

Nice To Haves

At least 2 years of prior experience in a medical records department or similar setting preferred.

Responsibilities

Process release-of-information requests, including retrieving and returning patient charts, accurately scanning medical records, and transmitting records daily according to requests and established procedures and standards.
Date-stamp requests and highlight pertinent information to facilitate processing.
Validate requests and authorizations for release of medical information according to established procedures.
Perform quality checks to ensure accurate releases, confidentiality, and proper invoicing.
Maintain equipment in excellent operating condition.
Provide attentive and respectful customer service, confirm understanding of requests, follow through as promised, and proactively identify client concerns or problems.
Depending on client needs, receive incoming requests by opening mail, handling telephone inquiries, and retrieving fax inquiries.
Maintain a neat, clean, and professional appearance and observe the established dress code.
Keep the work area clean and orderly and properly store records and files before leaving.
Maintain working knowledge of applicable state laws and fee structures.
Work within the position’s scope and direction, accept assignments, and be available to support additional facilities or backlogs.
Follow client and site policies and procedures, including HIPAA, state and federal regulations related to operations, and labor regulations.
Maintain confidentiality, security, and ethical standards when handling privileged information and releasing medical records.