On-Site ROI Medical Records Specialist - Cedar Park, TX

Sharecare•Cedar Park, TX

10d•Onsite

About The Position

Sharecare is a digital healthcare company that provides software and technology-enabled services to improve care quality, outcomes, and costs. The Medical Records Specialist processes release-of-information requests accurately and efficiently while providing high-quality customer service. The specialist safeguards patient privacy, verifies that access is authorized, and ensures releases comply with requests, authorizations, company policy, and HIPAA regulations. This role is performed on-site at a hospital facility in Cedar Park, Texas.

Requirements

High school diploma or GED required.
Strong computer software experience; general working knowledge of Microsoft Word and Excel required.
Excellent organizational skills.
Ability to type 50 words per minute.
Ability to use a fax machine, copier, and scanning machine.
Willingness to learn new equipment and processes quickly.
Self-motivated and a team player.
Proven customer satisfaction skills.
Ability to multitask.
Must be local to Cedar Park, Texas.

Nice To Haves

At least two years of prior experience in a medical records department or similar setting preferred.

Responsibilities

Process release-of-information requests, including retrieving and returning patient charts, scanning medical records, and transmitting records according to requests and established procedures and quality and productivity standards.
Date-stamp requests and highlight pertinent information to facilitate processing.
Validate requests and authorizations for release of medical information according to established procedures.
Perform quality checks to ensure accurate releases, confidentiality, and proper invoicing.
Maintain equipment in excellent operating condition.
Provide attentive and respectful customer service, confirm understanding of requests, follow through as promised, and proactively identify client concerns or problems.
Receive incoming requests, which may include opening mail, handling telephone inquiries, and retrieving fax inquiries, depending on client needs.
Maintain a neat, clean, and professional appearance and comply with the established dress code.
Keep the work area clean and orderly and ensure records and files are properly stored before leaving.
Maintain working knowledge of applicable state laws and fee structures.
Work within the scope of the position and direction, accept assignments, and be available to support additional facilities or help during backlogs.
Follow client and site policies and procedures, including HIPAA, state and federal regulations related to operations, and labor regulations.
Protect confidentiality, security, and ethical standards when handling privileged information and releasing medical records.