ROI Medical Records Specialist - Local Travel
About The Position
The ROI Specialist – Local Travel provides support at various client sites for Release of Information (ROI) requests for patient medical records. The position requires travel between West Chester, Pennsylvania, and Norristown, Pennsylvania. Employees work at client facilities. The role reviews and processes medical-record requests in accordance with HIPAA guidelines, enters and scans information into the ROI On-Line database, responds to customer inquiries, and follows facility policies and regulations. At specified sites, the specialist also handles and records cash payments for requests. Other duties may be assigned.
Requirements
- High school diploma or GED.
- Proficiency using computer applications.
- At least one year of experience entering data into computer systems.
- Experience using the internet.
- Ability to work independently and meet production goals established by MRO.
- Strong verbal communication skills and demonstrated success responding to customer inquiries.
- Demonstrated success working in an environment requiring attention to detail.
- Proven track record of dependability.
- Ability to travel between facilities.
- Valid driver’s license required.
Nice To Haves
- Prior work experience in Release of Information.
- Knowledge of medical terminology.
- Knowledge of HIPAA regulations is preferred.
Responsibilities
- Review requestor information in accordance with HIPAA guidelines and determine which records may be released.
- Obtain pertinent patient data from electronic, off-site, or physical records that match the patient request.
- Answer phone calls concerning ROI issues.
- If necessary, respond to walk-in customers requesting medical records and log information provided by the customer into the ROI On-Line database.
- If necessary, respond to and process requests from physician offices on a priority basis and fax information to the physician office.
- Log medical record requests into the ROI On-Line database.
- Scan medical records into the ROI On-Line database.
- Comply with site facility policies and regulations.
- At specified sites, handle and record cash payments for requests.
- Perform other duties as assigned.
Benefits
- Eligible employees may have access to medical, dental, vision, and life insurance, and a 401(k) plan.
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
High school or GED
