ROI Medical Records Specialist

MRO Corporation•San Antonio, FL

8d•$16 - $22•Onsite

About The Position

The ROI Specialist supports Release of Information (ROI) requests for patient medical records at a specified client site. The role reviews and processes requests in accordance with HIPAA guidelines, retrieves relevant patient records from electronic, off-site, or physical sources, and records and scans requests and documentation in the ROI On-Line database. The specialist also responds to phone and walk-in inquiries and, where applicable, processes priority requests from physician offices and handles cash payments. Employees work at client facilities throughout the United States.

Requirements

High school diploma or GED.
Proficiency using computer applications.
At least one year of experience entering data into computer systems.
Experience using the internet.
Ability to work independently and meet production goals established by MRO.
Strong verbal communication skills and demonstrated success responding to customer inquiries.
Attention to detail in a work environment.
Demonstrated dependability.

Nice To Haves

Prior Release of Information work experience in a physician’s office or HIM Department.
Knowledge of medical terminology.
Knowledge of HIPAA regulations.

Responsibilities

Review requestor information in accordance with HIPAA guidelines and determine which records may be released.
Obtain pertinent patient data from electronic, off-site, or physical records that match the patient request.
Answer phone calls concerning ROI issues.
When necessary, assist walk-in customers requesting medical records and log information provided by customers into the ROI On-Line database.
When necessary, process physician-office requests on a priority basis and fax information to the physician office.
Log medical record requests into the ROI On-Line database.
Scan medical records into the ROI On-Line database.
Comply with site facility policies and regulations.
At specified sites, handle and record cash payments for requests.
Perform other duties as assigned.