ROI Medical Records Specialist

MRO Corporation•Waterloo, IA

7d•$16 - $22•Onsite

About The Position

The ROI Specialist supports Release of Information (ROI) requests for patient medical records at a specified client site. The role reviews requests and identifies records for release in accordance with HIPAA guidelines, locating relevant patient information across electronic, off-site, or physical records. The specialist also records and processes requests in the ROI On-Line database, assists customers and physician offices, and follows facility policies and regulations. At specified sites, the position includes handling and recording cash payments.

Requirements

Proficiency using computer applications.
One or more years of experience entering data into computer systems.
Experience using the internet.
Ability to work independently and meet production goals established by MRO.
Strong verbal communication skills and demonstrated success responding to customer inquiries.
Demonstrated success working in an environment requiring attention to detail.
Proven track record of dependability.
High school diploma or GED.

Nice To Haves

Prior Release of Information work experience in a physician’s office or HIM Department.
Knowledge of medical terminology.
Knowledge of HIPAA regulations.

Responsibilities

Review requestor information in accordance with HIPAA guidelines and determine which records may be released.
Obtain pertinent patient data from electronic, off-site, or physical records that match the request.
Answer phone calls concerning ROI issues.
When necessary, assist walk-in customers requesting medical records and log customer-provided information in the ROI On-Line database.
When necessary, prioritize and process requests from physician offices and fax information to those offices.
Log medical record requests in the ROI On-Line database.
Scan medical records into the ROI On-Line database.
Comply with site facility policies and regulations.
At specified sites, handle and record cash payments for requests.
Perform other duties as assigned.