ROI Medical Records Specialist
About The Position
The ROI Specialist provides support at a specified client site for Release of Information (ROI) requests for patient medical records. The role reviews and processes requests in accordance with HIPAA guidelines, retrieves relevant records from electronic, off-site, or physical sources, and records requests and related information in the ROI On-Line database. Employees work at client facilities throughout the United States and must comply with site facility policies and regulations. At specified sites, the role also handles and records cash payments for requests. This job description reflects management’s assignment of essential functions and does not prescribe or reflect every task that may be assigned.
Requirements
- High school diploma or GED required.
- One or more years of experience entering data into computer systems.
- Experience using the internet is required.
- Proficiency using computer applications.
- Ability to work independently and meet production goals established by MRO.
- Strong verbal communication skills and demonstrated success responding to customer inquiries.
- Demonstrated success working in an environment that requires attention to detail.
- Proven track record of dependability.
Nice To Haves
- Prior work experience in Release of Information in a physician’s office or HIM Department.
- Knowledge of medical terminology.
- Knowledge of HIPAA regulations is preferred.
Responsibilities
- Review requestor information in accordance with HIPAA guidelines and determine which records may be released.
- Obtain pertinent patient data from electronic, off-site, or physical records that match the patient request.
- Answer phone calls concerning ROI issues.
- When necessary, respond to walk-in customers requesting medical records and log customer-provided information into the ROI On-Line database.
- When necessary, respond to and process physician-office requests on a priority basis and fax information to the physician office.
- Log medical record requests into the ROI On-Line database.
- Scan medical records into the ROI On-Line database.
- Comply with site facility policies and regulations.
- At specified sites, handle and record cash payments for requests.
- Perform other duties as assigned.
Benefits
- Eligible employees may have access to medical, dental, and vision insurance, life insurance, and a 401(k) plan.
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
High school or GED
