Robotics Field Service Technician

Addtronics • West Chester, OH

21h

About The Position

Bow Robotics, an Addtronics company, is a provider of industrial robot repair, parts, and technical services. The company helps manufacturers maximize equipment uptime and improve productivity through robotics service, repair, and support. The Robotics Field Service Technician troubleshoots and repairs industrial robots and automation equipment, performs maintenance, and travels to customer facilities to provide field service. The role works across shop, warehouse, and customer manufacturing environments and involves regular customer communication and service documentation.

Requirements

• High school diploma or equivalent.
• At least 2 years of mechanical, electrical, industrial maintenance, or technical experience, or related technical education.
• Strong mechanical and electrical troubleshooting skills.
• Basic proficiency with Microsoft Office.
• Strong problem-solving and communication skills.
• Valid driver's license and willingness to travel up to 50%.
• Ability to stand, walk, climb, bend, and lift up to 70 pounds, with reasonable accommodations as applicable.

Nice To Haves

• ABB robot experience is strongly preferred.
• Forklift experience or certification.
• 3–5 years of industrial maintenance, robotics, or automation experience.
• Industrial robot programming experience.
• PLC programming and troubleshooting.
• Machine vision or vision-guided robotics experience.
• Technical training or certification in robotics, mechatronics, automation, or electrical/mechanical technology.

Responsibilities

• Diagnose, troubleshoot, and repair industrial robots and automation equipment.
• Perform preventative and corrective maintenance.
• Travel to customer facilities for service, repairs, installations, startups, and equipment commissioning.
• Assist with robotic system testing and validation.
• Communicate equipment issues, repair recommendations, and service updates to customers.
• Document service activities, repairs, and maintenance records.
• Work with internal teams to coordinate service requests and resolve customer issues.
• Follow safety procedures and support continuous improvement initiatives.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED