Robotics Field Service Technician

Formic•San Antonio, TX

9d•$25 - $32

About The Position

Formic is hiring a hands-on Robotics Field Service Technician for its Fleet Operations Team. The role supports uptime and operational performance across Formic’s deployed robotic systems in live manufacturing environments. Working closely with Engineering and senior field staff, the technician performs preventive maintenance, carries out assigned corrective repairs, and represents Formic at customer facilities. The work takes place in uptime-critical settings and requires safety-focused execution, adherence to established procedures, calm response during production interruptions, and precise documentation. The role supports fleet performance, customer satisfaction, and long-term system reliability.

Requirements

At least 2 years of hands-on field service or maintenance experience supporting robotic or industrial automation systems.
Troubleshooting skills across electrical, mechanical, PLC, or robotic control systems.
Ability to read electrical schematics, wiring diagrams, and pneumatic drawings.
Experience using CMMS platforms to track and report maintenance activity.
Comfort with local travel up to 80% and overnight travel up to 50%.
Clear written and verbal communication skills, including the ability to produce structured service documentation.
Demonstrated commitment to safety and disciplined, checklist-driven field execution.
Ability to follow detailed work instructions and reliably complete directed tasks with minimal oversight.

Nice To Haves

Hands-on experience with 6-axis robot brands such as FANUC, KUKA, Yaskawa, ABB, or Universal Robots, including maintenance, troubleshooting, or basic programming.
Familiarity with palletizing, case packing, pick-and-place, or conveyor systems.
Experience in food, beverage, packaging, CPG, or other high-speed manufacturing environments.
Prior customer-facing field experience.
Spanish language proficiency.

Responsibilities

Execute scheduled preventive maintenance on robotic manufacturing cells according to established checklists and procedures.
Perform corrective maintenance and repairs as assigned by engineering, dispatch, or senior technicians.
Respond to on-site service calls, follow structured troubleshooting steps, and escalate complex or unresolved issues to engineering.
Provide hands-on technical support to customer operators and maintenance teams.
Log service activity, asset updates, and spare-part requirements in CMMS.
Follow assigned field schedules and coordinate day-to-day logistics with customers and internal stakeholders.
Monitor system performance using Formic dashboards and fleet tools, and report anomalies to engineering.
Document service work and follow-up actions clearly and precisely.
Flag recurring issues or failure patterns to engineering for further investigation.
Build professional, trusted relationships with plant managers and site personnel.
Adhere strictly to safety standards, including LOTO and industrial compliance.
Support RCA sessions, audits, and continuous improvement initiatives as directed.
Continuously build technical skills across robotics, controls, networking, and industrial systems.

Benefits

Equity through Formic’s stock option program.
Medical, dental, and vision insurance through Blue Cross Blue Shield and Unum, with 99% of employee premiums covered and 75% coverage for dependents; optional buy-up plans are available.
FSA and DCFSA, life insurance, short-term disability, and long-term disability through Unum, all employer-paid.
Fully funded Employee Assistance Program.
Up to 12 weeks of paid parental leave.
Company-sponsored 401(k) retirement savings plan.
One-time home office stipend for fully remote and hybrid employees.
Monthly cell phone reimbursement toward personal phone and internet expenses.
15 days of paid time off, in addition to company holidays.
Overtime pay in accordance with applicable federal and state law for hours worked over 40 in a workweek.