Robotics Field Service Technician

Formic•Pennsylvania, PA

9d•$25 - $32

About The Position

Formic is hiring a hands-on member of its Fleet Operations Team to support uptime and operational performance across deployed robotic systems in manufacturing facilities. The technician works closely with Engineering and senior field staff to carry out preventive maintenance, directed corrective repairs, and on-site customer support. The role operates in uptime-critical environments and requires safe, disciplined execution of established procedures, calm work during production interruptions, and clear documentation. The technician’s work supports fleet performance, customer satisfaction, and long-term system reliability. The role involves local travel of up to 80% and overnight travel of up to 50%. It is paid hourly at $25–$32, with overtime paid in accordance with applicable federal and state law for hours worked over 40 in a workweek. The posting estimates the work typically runs approximately 50+ hours per week, including travel, site activity, and documentation, and gives a typical annualized earnings range of $71,500–$91,520 depending on experience, hourly rate, and hours worked.

Requirements

At least 2 years of hands-on field service or maintenance experience supporting robotic or industrial automation systems.
Troubleshooting skills across electrical, mechanical, PLC, or robotic control systems.
Ability to read electrical schematics, wiring diagrams, and pneumatic drawings.
Experience using CMMS platforms to track and report maintenance activity.
Ability to travel locally up to 80% and overnight up to 50%.
Clear written and verbal communication skills, including the ability to produce structured service documentation.
Demonstrated commitment to safety and disciplined, checklist-driven field execution.
Ability to follow detailed work instructions and reliably complete directed tasks with minimal oversight.

Nice To Haves

Hands-on experience with 6-axis robot brands such as FANUC, KUKA, Yaskawa, ABB, or Universal Robots, including maintenance, troubleshooting, or basic programming.
Familiarity with palletizing, case packing, pick-and-place, or conveyor systems.
Experience in food, beverage, packaging, CPG, or other high-speed manufacturing environments.
Prior customer-facing field experience.
Spanish language proficiency.

Responsibilities

Execute scheduled preventive maintenance on robotic manufacturing cells using established checklists and procedures.
Perform directed corrective maintenance and repairs assigned by Engineering, dispatch, or senior technicians.
Respond to on-site service calls, follow structured troubleshooting steps, and escalate complex or unresolved issues to Engineering.
Provide hands-on technical support to customer operators and maintenance teams.
Log service activity, asset updates, and spare part requirements in CMMS.
Follow assigned field schedules and coordinate day-to-day logistics with customers and internal stakeholders.
Monitor system performance using Formic dashboards and fleet tools, and report anomalies to Engineering.
Document service work and follow-up actions clearly and precisely.
Flag recurring issues or failure patterns to Engineering for investigation.
Build professional, trusted relationships with plant managers and site personnel.
Adhere strictly to safety standards, including LOTO and industrial compliance.
Support RCA sessions, audits, and continuous improvement initiatives as directed.
Continuously build technical skills across robotics, controls, networking, and industrial systems.

Benefits

Equity through Formic’s stock option program.
Medical, dental, and vision insurance through Blue Cross Blue Shield and Unum, with 99% of employee premiums covered and 75% coverage for dependents; optional buy-up plans are available.
FSA and DCFSA, life insurance, short-term disability, and long-term disability through Unum, all employer-paid.
Fully funded Employee Assistance Program.
Up to 12 weeks of paid parental leave.
Company-sponsored 401(k) retirement savings plan.
One-time home office stipend for fully remote and hybrid employees.
Monthly cell phone reimbursement.
15 days of paid time off, in addition to company holidays.
Overtime pay for hours worked over 40 in a workweek, in accordance with applicable federal and state law.