Robotics Field Service Technician

Formic•San Antonio, TX

About The Position

Formic is a manufacturing automation company that delivers industrial robotics, proprietary software, and full-service support through a Robotics-as-a-Service model. The Fleet Operations Team maintains uptime and operational performance across deployed robotic systems in live manufacturing environments. The Robotics Field Service Technician is a hands-on member of Fleet Operations who works with Engineering and senior field staff to perform preventive maintenance, carry out directed corrective repairs, and represent Formic at customer facilities. The work takes place in uptime-critical environments and requires safe, disciplined execution of procedures, calm responses to production interruptions, and clear documentation. The role supports fleet performance, customer satisfaction, and system reliability. It involves local travel up to 80%, overnight travel up to 50%, and work that typically runs approximately 50 or more hours per week, including travel, site activity, and documentation. The role is paid hourly at $25–$32 USD. The posting estimates annualized earnings of $71,500–$91,520 depending on experience, hourly rate, and hours worked. Overtime is paid according to applicable federal and state law for hours worked over 40 in a workweek.

Requirements

At least 2 years of hands-on field service or maintenance experience supporting robotic or industrial automation systems.
Troubleshooting skills across electrical, mechanical, PLC, or robotic control systems.
Ability to read electrical schematics, wiring diagrams, and pneumatic drawings.
Experience using CMMS platforms to track and report maintenance activity.
Willingness and ability to travel locally up to 80% and overnight up to 50%.
Clear written and verbal communication skills, including the ability to produce structured service documentation.
Demonstrated commitment to safety and disciplined, checklist-driven field execution.
Ability to follow detailed work instructions and reliably complete directed tasks with minimal oversight.

Nice To Haves

Hands-on experience with 6-axis robot brands such as FANUC, KUKA, Yaskawa, ABB, or Universal Robots, including maintenance, troubleshooting, or basic programming.
Familiarity with palletizing, case packing, pick-and-place, or conveyor systems.
Experience in food, beverage, packaging, CPG, or other high-speed manufacturing environments.
Prior customer-facing field experience.
Spanish language proficiency.

Responsibilities

Perform scheduled preventive maintenance on robotic manufacturing cells using established checklists and procedures.
Perform directed corrective maintenance and repairs assigned by engineering, dispatch, or senior technicians.
Respond to on-site service calls, follow structured troubleshooting steps, and escalate complex or unresolved issues to Engineering.
Provide hands-on technical support to customer operators and maintenance teams.
Record service activity, asset updates, and spare-part requirements in CMMS.
Follow assigned field schedules and coordinate day-to-day logistics with customers and internal stakeholders.
Monitor system performance using Formic dashboards and fleet tools, and report anomalies to Engineering.
Document service work and follow-up actions clearly and precisely.
Flag recurring issues or failure patterns to Engineering for further investigation.
Build professional, trusted relationships with plant managers and site personnel.
Adhere strictly to safety standards, including LOTO and industrial compliance requirements.
Support root-cause analysis sessions, audits, and continuous improvement initiatives as directed.
Continuously develop technical skills across robotics, controls, networking, and industrial systems.

Benefits

Equity through Formic's stock option program.
Competitive and uncapped commission structure for commission-eligible roles.
Medical, dental, and vision insurance through Blue Cross Blue Shield and Unum; 99% of employee premiums and 75% of dependent premiums are covered, with optional buy-up plans.
FSA and DCFSA, life insurance, and short- and long-term disability through Unum, described as 100% employer-paid.
Fully funded Employee Assistance Program.
Up to 12 weeks of paid parental leave.
Company-sponsored 401(k) retirement savings plan.
One-time home office stipend for fully remote and hybrid employees.
Monthly cell phone reimbursement toward personal phone and internet expenses.
15 days of paid time off, in addition to company holidays.