Robotics Field Service Technician

Formic•New York, NY

9d•$25 - $32

About The Position

As a hands-on member of Formic’s Fleet Operations Team, the Robotics Field Service Technician supports the uptime and reliability of robotic manufacturing systems deployed at customer facilities. Working closely with Engineering and senior field staff, the technician performs preventive maintenance, carries out directed corrective repairs, responds to service calls, and provides technical support to customer operators and maintenance teams. The role requires disciplined execution of established procedures, calm response during production interruptions, clear service documentation, and strict adherence to safety standards in uptime-critical manufacturing environments. The technician also monitors fleet performance, reports anomalies and recurring failure patterns, coordinates field schedules and logistics, and supports root-cause analysis, audits, and continuous improvement. The role involves local travel up to 80% and overnight travel up to 50%. It is paid hourly at $25–$32, with overtime paid in accordance with applicable law for hours worked over 40 per week. The posting says field service work consistently runs approximately 50+ hours per week, including travel, site activity, and documentation.

Requirements

At least 2 years of hands-on field service or maintenance experience supporting robotic or industrial automation systems.
Troubleshooting skills across electrical, mechanical, PLC, or robotic control systems.
Ability to read electrical schematics, wiring diagrams, and pneumatic drawings.
Experience using CMMS platforms to track and report maintenance activity.
Ability to travel locally up to 80% and overnight up to 50%.
Clear written and verbal communication skills, including the ability to produce structured service documentation.
Demonstrated commitment to safety and disciplined, checklist-driven field execution.
Ability to follow detailed work instructions and reliably complete directed tasks with minimal oversight.

Nice To Haves

Hands-on experience with 6-axis robot brands such as FANUC, KUKA, Yaskawa, ABB, or Universal Robots, including maintenance, troubleshooting, or basic programming.
Familiarity with palletizing, case packing, pick-and-place, or conveyor systems.
Experience in food, beverage, packaging, CPG, or other high-speed manufacturing environments.
Prior customer-facing field experience.
Spanish language proficiency.

Responsibilities

Execute scheduled preventive maintenance on robotic manufacturing cells using established checklists and procedures.
Perform directed corrective maintenance and repairs assigned by Engineering, dispatch, or senior technicians.
Respond to on-site service calls, follow structured troubleshooting steps, and escalate complex or unresolved issues to Engineering.
Provide hands-on technical support to customer operators and maintenance teams.
Log service activity, asset updates, and spare-part requirements in a CMMS.
Follow assigned field schedules and coordinate day-to-day logistics with customers and internal stakeholders.
Monitor system performance using Formic dashboards and fleet tools, and report anomalies to Engineering.
Document service work and follow-up actions clearly and precisely.
Flag recurring issues or failure patterns to Engineering for investigation.
Build professional, trusted relationships with plant managers and site personnel.
Follow safety standards, including LOTO and industrial compliance requirements.
Support root-cause analysis sessions, audits, and continuous improvement initiatives as directed.
Continuously build technical skills across robotics, controls, networking, and industrial systems.

Benefits

Equity through Formic’s stock option program.
Medical, dental, and vision insurance through Blue Cross Blue Shield and Unum, with 99% of employee premiums covered and 75% coverage for dependents; optional buy-up plans are available.
FSA and DCFSA, life insurance, short-term disability, and long-term disability through Unum, all employer-paid.
Fully funded Employee Assistance Program.
Up to 12 weeks of paid parental leave.
Company-sponsored 401(k) retirement savings plan.
One-time home office stipend for fully remote and hybrid employees.
Monthly cell phone reimbursement.
15 days of paid time off, in addition to company holidays.
Overtime pay, in accordance with applicable federal and state law, for hours worked over 40 in a workweek.